Role – L2/L2 support engineer-Aerospace & Defense and Engineering COTS Packages
Technology – ITIL Incident, Problem, Change, and Release Management, Database, Scripting, familiarity with COTS products in Aerospace & Defence and Engineering
Location – Stevenage, UK
Role Summary - Technical Lead (Engineering COTS Applications)
Technical Lead will be responsible for providing Level 2 and Level 3 technical support for a portfolio of Commercial Off-The-Shelf (COTS) engineering applications, with a primary focus on MATLAB, IBM Engineering Lifecycle Management (ELM), and Creo Parametric. The role will also support related product development applications, including CAD, ALM, MBSE (Model-Based Systems Engineering), Requirements Management, and Simulation tools used across Aerospace & Defense and Engineering environments.
Location & Security Requirements
- Candidate must be a UK National due to the nature of the customer environment and security requirements.
- Candidates who have previously held Security Check (SC) and/or DV security clearance or are eligible to obtain SC and/or DV Clearance will be preferred.
- Candidate should be based within reasonable commuting distance of Stevenage, United Kingdom, or be willing to travel regularly to the Stevenage office/customer site as required.
Key Responsibilities
- Application Support & Operations
- Provide L2/L3 support for engineering applications and associated integrations.
- Analyze and resolve complex incidents, service requests, and application-related issues.
- Perform root cause analysis (RCA) and implement permanent fixes for recurring problems.
- Manage application availability, performance monitoring, and health checks.
- Support upgrades, patches, hotfix deployments, and application migrations.
- Coordinate major incident resolution and provide technical leadership during critical outages.
Administration & Configuration
- Configure and maintain application environments, user access, roles, and permissions.
- Manage licenses, certificates, service accounts, and compliance requirements.
- Support environment validation, configuration management, and release activities.
- Maintain integrations between engineering applications and connected platforms.
Service Management
- Ensure SLA compliance for incident response and resolution.
- Drive Problem Management, Change Management, and Release Management activities.
- Maintain support documentation, SOPs, knowledge articles, and runbooks.
- Participate in CAB meetings and planned maintenance activities.
Stakeholder & Vendor Management
- Act as primary technical escalation point for customers and support teams.
- Coordinate with software vendors for issue resolution.
- Conduct regular service review meetings and provide status reporting to stakeholders.
- Collaborate with other support groups and business key users.
Leadership & Continuous Improvement
- Conduct Knowledge Transfer (KT) sessions.
- Identify automation opportunities and process improvements.
- Support transition, onboarding, and stabilization of new applications into AMS.
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Sr. Consultant - Aerospace & Defence COTS Packages in Stevenage employer: Avance Consulting Europe Limited
Avance Consulting Europe Limited is an exceptional employer located in Stevenage, UK, offering a dynamic work environment that fosters collaboration and innovation. Employees benefit from comprehensive training and development opportunities, ensuring continuous professional growth while working on cutting-edge technology in the OpenText AMS space. The company promotes a supportive culture that values teamwork and encourages employees to contribute to meaningful projects, making it a rewarding place to advance your career.
Contact Details:
Avance Consulting Europe Limited Recruitment Team
