At a Glance
- Tasks: Provide M365 support and manage customer tickets while collaborating with a dynamic team.
- Company: Join Avanade, a leader in tech solutions with a focus on innovation.
- Benefits: Enjoy extensive training, a supportive environment, and opportunities for personal growth.
- Other info: Great career development opportunities in a collaborative workplace.
- Why this job: Be part of exciting M365 projects and make a difference for major clients.
- Qualifications: Experience with M365 technologies and eligibility for UK Government Security Clearance.
The predicted salary is between 30000 - 40000 £ per year.
Avanade is seeking a Microsoft 365 Support Engineer to join its UKI Delivery Centre Team, focusing on M365 projects for major clients. This role involves delivering M365 L1/L2 support, managing customer tickets, and collaborating with team members.
Candidates should have experience with various M365 technologies and must hold or be eligible for UK Government Security Clearance.
Avanade offers extensive training and development opportunities, and a supportive work environment tailored for individual growth and innovation.
M365 Support Engineer - L1/L2, Training & Growth in Reading employer: Avanade
Avanade is an exceptional employer, offering a dynamic work environment that prioritises employee growth and innovation. With extensive training programmes and a supportive culture, team members are empowered to excel in their roles while working on impactful M365 projects for major clients in the UK. The opportunity to gain UK Government Security Clearance further enhances career prospects within this forward-thinking organisation.
StudySmarter Expert Advice🤫
We think this is how you could land M365 Support Engineer - L1/L2, Training & Growth in Reading
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Avanade on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your M365 knowledge. We should be ready to discuss specific technologies and how we've used them in past roles. Show them we know our stuff!
✨Tip Number 3
Practice common interview questions, especially those related to customer support scenarios. We want to demonstrate our problem-solving skills and how we handle tricky situations with clients.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in joining the Avanade team.
We think you need these skills to ace M365 Support Engineer - L1/L2, Training & Growth in Reading
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with M365 technologies. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the M365 Support Engineer role and how you can contribute to our team. Keep it personal and engaging!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love seeing candidates who can think on their feet and provide effective solutions, especially in a support environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Avanade
✨Know Your M365 Stuff
Make sure you brush up on your knowledge of Microsoft 365 technologies. Familiarise yourself with the common issues and solutions related to L1/L2 support. Being able to discuss specific tools and features will show that you're ready to hit the ground running.
✨Show Off Your Problem-Solving Skills
Prepare to share examples of how you've tackled customer tickets in the past. Think about specific challenges you've faced and how you resolved them. This will demonstrate your ability to think critically and work under pressure, which is key for this role.
✨Emphasise Team Collaboration
Since this role involves working closely with team members, be ready to talk about your experience in collaborative environments. Share instances where you’ve successfully worked as part of a team to achieve a goal or improve a process.
✨Be Ready for Security Clearance Questions
As the position requires UK Government Security Clearance, be prepared to discuss your eligibility and any relevant background checks. It’s important to show that you understand the significance of security in this role and are committed to maintaining it.
