At a Glance
- Tasks: Provide M365 support, manage tickets, and liaise with clients to ensure satisfaction.
- Company: Join Avanade, a leading Microsoft partner known for innovation and growth.
- Benefits: Enjoy competitive pay, extensive training, and a supportive work environment.
- Other info: Be part of a diverse team that values creativity and continuous learning.
- Why this job: Make a real impact by delivering tailored IT solutions for top global brands.
- Qualifications: Knowledge of M365 technologies and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Unlock the potential of Microsoft 365 as a support engineer, ensuring our customers' M365 deployments are delivering as expected. Join us at Avanade, where creativity, innovation, and career growth thrive. As a member of the UKI Delivery Centre Team, you will work on M365 projects for our clients.
Do you enjoy developing long-lasting working relationships with clients in some of the biggest household names in the world, across a variety of industries? Dream of delivering innovative, tailored modern IT solutions that truly make a difference? Work with a team where your individual skills and experience are recognised and valued? Embrace your innate passion for technology, where you will be encouraged to continuously learn and develop your skills further. Join us as we shape the future with technology-driven excellence! Together we do what matters.
What you’ll do:
- Delivering M365 L1/L2 support for our customers.
- Take ownership of tickets, delivering support to SLA’s.
- Liaise closely with customers, keeping them updated with progress.
- Work closely with your Team and other Delivery Centre staff.
- Maintain strong working knowledge of the M365 suite, and all required tools and products.
- Work at a great customer location.
Skills and experiences:
Knowledge of M365 technologies with experience of 2 or more of the following:
- Exchange
- One Drive for Business
- Sharepoint
- Teams
- ENTRA
Security Clearance Requirement:
This role is only suitable for candidates who already hold UK Government Security Clearance, or who are eligible and willing to undergo the SC vetting process (eligibility criteria apply).
About you:
Characteristics that can spell success for this role:
- Embrace challenges with a keen intellect and a thirst for knowledge.
- Collaborate seamlessly, fostering open and effective communication.
- Embrace creativity and explore groundbreaking solutions.
Enjoy your career:
Some of the best things about working at Avanade:
- Opportunity to work for Microsoft’s Global Alliance Partner of the Year (20 years in a row), with exceptional development and training (minimum 80 hours per year for training and paid certifications).
- Real-time access to technical and skilled resources globally.
- Dedicated career advisor to encourage your growth.
- Engaged and helpful coworkers genuinely interested in you.
A great place to work: As you bring your skills and abilities to Avanade, you’ll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and communities. You’ll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It’s all here, so take a closer look! Together we do what matters.
We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our Inclusion & Diversity page.
Create a future for our people that focuses on expanding your thinking, experimenting courageously, and learning and pivoting.
Inspire greatness in our people by accelerating the impact of our people by amazing the client, prioritising what matters, and acting as one.
Learn more:
To learn more about the types of projects our Modern Workplace team works on check out these case studies:
- SSE Renewables AI Case Study | Avanade
- University of Wales Trinity Saint David Client Story | Avanade
Interested in knowing what’s going on inside Avanade? Check out our blogs:
- Avanade Insights – exchange ideas that drive tomorrow’s innovation
- Inside Avanade – explore what life is like working at Avanade
M365 Support Engineer in Reading employer: Avanade
At Avanade, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters creativity and innovation. As a M365 Support Engineer, you'll benefit from extensive training opportunities, a dedicated career advisor, and the chance to collaborate with talented colleagues while working on impactful projects for renowned clients. Our commitment to diversity and inclusion ensures that every employee feels valued and empowered to grow in their career.
StudySmarter Expert Advice🤫
We think this is how you could land M365 Support Engineer in Reading
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend meetups, webinars, or even just chat with folks on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your M365 expertise. This not only demonstrates your capabilities but also gives you something tangible to discuss during interviews.
✨Tip Number 3
Prepare for those interviews! Research common questions for M365 Support Engineer roles and practice your answers. Don’t forget to have a few questions ready for them too – it shows you’re genuinely interested in the role and the company.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be one step closer to joining a team that values creativity and innovation just like you do!
We think you need these skills to ace M365 Support Engineer in Reading
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the M365 Support Engineer role. Highlight your experience with M365 technologies and any relevant projects you've worked on. We want to see how your skills align with what we do!
Show Your Passion for Technology:Let your enthusiasm for technology shine through in your application. Share examples of how you've embraced challenges and learned new skills in the tech world. We love candidates who are eager to grow and innovate!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially when it comes to your skills and experiences.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Avanade!
How to prepare for a job interview at Avanade
✨Know Your M365 Stuff
Make sure you brush up on your knowledge of M365 technologies, especially Exchange, OneDrive for Business, SharePoint, and Teams. Be ready to discuss how you've used these tools in past roles and how they can benefit clients.
✨Show Off Your Customer Skills
Since this role involves liaising closely with customers, think of examples where you've successfully managed client relationships. Highlight your communication skills and how you keep clients updated on progress—this will show you're a great fit for the team.
✨Embrace Challenges
Avanade values creativity and problem-solving, so be prepared to discuss how you've tackled challenges in previous roles. Share specific examples that demonstrate your ability to think outside the box and deliver innovative solutions.
✨Be Ready to Learn
With a focus on continuous learning, express your enthusiasm for professional development. Mention any relevant certifications or training you've pursued, and be open about your eagerness to grow your skills further within the company.
