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For Companies At a Glance
- Tasks: Provide top-notch M365 support and transform challenges into innovative solutions.
- Company: Join Avanade, a leader in tech innovation and collaboration.
- Benefits: Enjoy extensive training, career growth, and a supportive work culture.
- Why this job: Shape the future of technology while working with global teams on exciting projects.
- Qualifications: Deep knowledge of M365 technologies and strong communication skills.
- Other info: Be part of a diverse community that values creativity and continuous learning.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Must be Eligible for Security Clearance. Unlock the potential of Microsoft 365 as a visionary engineer, transforming challenges into cutting‑edge solutions. Embrace continuous learning and collaborate with global teams to shape the future of technology‑driven excellence. Join us at Avanade, where creativity, innovation, and career growth thrive.
Location - Newcastle
As a member of the UKI Delivery Centre Team, based out of our Newcastle location, you will work on M365 projects for our clients. Do you enjoy developing long lasting working relationships with clients in some of the biggest household names in the world, across a variety of industries? Dream of delivering innovative, tailored modern IT solutions that truly make a difference? Work with a team where your individual skills and experience are recognized and valued? Embrace your innate passion for technology, where you will be encouraged to continuously learn and develop your skills further. Join us as we shape the future with technology‑driven excellence! Together we do what matters.
What You’ll Do
- Delivering M365 L2/L3 remote support to an array of customers.
- Take ownership of tickets, delivering support to SLA’s.
- Liaise closely with customers, keeping them updated with progress.
- Work closely with your Team and other Delivery Centre staff.
- Maintain strong working knowledge of the M365 suite, and all required tools and products.
Qualifications Skills and experiences
Deep knowledge in M365 technologies with experience of 2 or more of the following:
- Exchange, One Drive for Business
- Teams - implementation, governance, administration & voice
- Power Platform governance and administration including Center of Excellence deployment and integration with M365 workloads
- Enterprise Mobility & Security – Intune MDM & MAM, Entra ID, Identity, Information Protection, Threat Protection, Cloud App Security
About You
Embrace challenges with a keen intellect and a thirst for knowledge. Collaborate seamlessly, fostering open and effective communication. Embrace creativity and explore groundbreaking solutions.
Enjoy your career
Opportunity to work for Microsoft’s Global Alliance Partner of the Year (20 years in a row), with exceptional development and training (minimum 80 hours per year for training and paid certifications). Real-time access to technical and skilled resources globally. Dedicated career advisor to encourage your growth. Engaged and helpful coworkers genuinely interested in you.
Some of the best things about working at Avanade
A great place to work. As you bring your skills and abilities to Avanade, you’ll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and communities. You’ll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose‑built for business‑critical, leading‑edge technology solutions, committed to improving the way humans work, interact, and live. It’s all here, so take a closer look! Together We Do What Matters.
We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our Inclusion & Diversity page.
Create a future for our people that focuses on expanding your thinking, experimenting courageously, learning and pivoting.
Inspire greatness in our people by empowering every voice, encouraging boldness, celebrating progress.
Accelerate the impact of our people by amazing the client, prioritizing what matters, acting as one.
Learn more
To learn more about the types of projects our Modern Workplace team works on check out these case studies: SSE Renewables AI Case Study | Avanade University of Wales Trinity Saint David Client Story | Avanade.
Interested in knowing what’s going on inside Avanade? Check out our blogs: Avanade Insights – exchange ideas that drive tomorrow’s innovation Inside Avanade – explore what life is like working at Avanade.
Microsoft M365 Support Engineer in Newcastle upon Tyne employer: Avanade
Contact Detail:
Avanade Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Microsoft M365 Support Engineer in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to current employees at Avanade on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by diving deep into M365 technologies. Brush up on your knowledge of Exchange, Teams, and Power Platform. Show us that you’re not just familiar but passionate about these tools and how they can solve real-world problems.
✨Tip Number 3
Practice your problem-solving skills! We love candidates who can think on their feet. Try mock interviews or technical challenges related to M365 support to get comfortable with the types of questions you might face.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team at Avanade.
We think you need these skills to ace Microsoft M365 Support Engineer in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Passion for M365: When writing your application, let your enthusiasm for Microsoft 365 shine through! Share specific examples of how you've tackled challenges using M365 technologies and how you stay updated with the latest trends.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Use keywords from the job description, like 'remote support' and 'collaborate seamlessly', to show that you're a perfect fit for the role.
Keep It Professional Yet Personal: While we want to see your personality, remember to keep it professional. A friendly tone is great, but make sure your application is clear, concise, and free of any typos or errors. First impressions matter!
Apply Through Our Website: We encourage you to apply directly through our website. This way, your application will be in the right hands, and you'll have access to all the resources we offer to help you succeed in your career with us!
How to prepare for a job interview at Avanade
✨Know Your M365 Stuff
Make sure you brush up on your knowledge of Microsoft 365 technologies, especially Exchange, OneDrive for Business, and Teams. Be ready to discuss your hands-on experience with these tools and how you've implemented or supported them in past roles.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of challenges you've faced in previous support roles and how you transformed those challenges into solutions. This will demonstrate your ability to think critically and creatively, which is key for a Support Engineer.
✨Communicate Clearly
Since you'll be liaising closely with customers, practice explaining technical concepts in simple terms. During the interview, focus on clear and effective communication to show that you can keep clients updated and engaged.
✨Embrace Continuous Learning
Highlight your commitment to ongoing professional development. Mention any relevant certifications or training you've pursued, and express your enthusiasm for Avanade's dedication to employee growth through training and mentorship.