At a Glance
- Tasks: Design and implement innovative Dynamics 365 solutions to enhance customer experiences.
- Company: Join Avanade, Microsoft’s #1 partner, known for innovation and professional growth.
- Benefits: Competitive salary, professional development, and opportunities to work with cutting-edge technology.
- Other info: Dynamic work environment with excellent career advancement opportunities.
- Why this job: Make a real impact by transforming businesses with your tech skills and creativity.
- Qualifications: Experience with Dynamics 365 CE and strong communication skills are essential.
Summary
At Avanade, we see how the power of Dynamics 365 & Power Platform shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create a lot of opportunities for Microsoft, our clients, and for you. Avanade has countless paths for you to pursue. One of them is sure to lead to your unique version of success.
As a Customer Engagement, you will play a key role in designing, developing, and implementing Dynamics 365 Customer Engagement (CE) solutions. You will work closely with clients and project teams to create innovative business applications that enhance customer experiences and streamline operations. This role offers the opportunity to work for Microsoft’s #1 partner, with a strong focus on professional development, cutting‑edge technology, and leadership in solution delivery.
Key Responsibilities
- Solution Design & Configuration: Assist customers to further enhance their Dynamics 365 CE modules (Sales, Customer Service, Marketing, Field Service, etc.). Ensure the system is set up to optimise workflows, data management, and reporting.
- Client Engagement: Collaborate with stakeholders to analyse incidents and translate them into functional solutions and fixes.
- Technical Leadership: Provide guidance and mentoring to junior consultants and developers on best practices.
Customisation & Integration
Customise Dynamics 365 CE to match client‑specific processes, including custom entities, fields, workflows, and forms. Work with technical teams to integrate Dynamics 365 CE with other business applications, including ERP, marketing, and service platforms.
Client Advisory & Best Practices
Serve as the primary functional advisor for clients, providing expertise on Dynamics 365 CE best practices, industry standards, and how to leverage the platform for business optimisation.
Continuous Improvement
Stay up to date with Microsoft’s roadmap, new features, and industry trends to advise clients strategically.
Skills & Experience
- Strong knowledge of Microsoft Dynamics 365 Customer Engagement modules (Sales, Customer Service, Marketing, Field Service, etc.).
- Hands‑on experience with customizing Dynamics 365 CE, including working with entities, forms, views, workflows, and dashboards.
- Excellent communication and presentation skills, with the ability to explain complex technical concepts to non‑technical stakeholders.
- Ability to work directly with business stakeholders to provide functional solutions and best practices.
- Strong understanding of CRM principles and customer engagement processes.
- Excellent stakeholder management and communication skills.
- Familiarity with Power Platform components (e.g., Power Apps, Power Automate) in the context of extending CE.
- Microsoft Certifications (e.g. MB-210, MB-230, PL-200).
Additional Information
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Avanade is committed to providing veteran employment opportunities to our service men and women. Please read Avanade’s Hiring and Privacy Statement for more information on how we process your data during the Recruiting and Hiring process.
MS Functional Consultant employer: Avanade
Avanade is an excellent employer for those seeking to thrive in the dynamic field of cloud architecture. With a strong emphasis on innovation and client satisfaction, employees benefit from structured learning opportunities and a collaborative work culture that fosters personal development. Located in Greater London, Avanade offers a vibrant environment where skilled professionals can lead impactful projects and grow their careers in a diverse and supportive setting.
StudySmarter Expert Advice🤫
We think this is how you could land MS Functional Consultant
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Avanade values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Avanade might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Avanade!
✨Direct Apply to Avanade
Let's not forget to apply directly through the Avanade website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace MS Functional Consultant
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Avanade.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Avanade. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Avanade
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
