At a Glance
- Tasks: Provide M365 support and deliver tailored IT solutions for top clients.
- Company: Join Avanade, a leading Microsoft partner with a focus on innovation.
- Benefits: Enjoy competitive pay, extensive training, and a supportive work environment.
- Other info: Embrace a culture of diversity and continuous learning at Avanade.
- Why this job: Make a real impact while developing your tech skills in a dynamic team.
- Qualifications: Experience with M365 technologies and a passion for problem-solving.
The predicted salary is between 30000 - 40000 £ per year.
Location – Reading (Full time onsite)
Must be Eligible for Security Clearance
Unlock the potential of Microsoft 365 as a support engineer, ensuring our customers' M365 deployments are delivering as expected. Join us at Avanade, where creativity, innovation, and career growth thrive.
As a member of the UKI Delivery Centre Team you will work on M365 projects for our clients.
Do you enjoy developing long-lasting working relationships with clients in some of the biggest household names in the world, across a variety of industries? Dream of delivering innovative, tailored modern IT solutions that truly make a difference? Work with a team where your individual skills and experience are recognised and valued? Embrace your innate passion for technology, where you will be encouraged to continuously learn and develop your skills further. Join us as we shape the future with technology-driven excellence!
What you’ll do:
- Delivering M365 L1/L2 support for our customers.
- Take ownership of tickets, delivering support to SLA’s.
- Liaise closely with customers, keeping them updated with progress.
- Work closely with your Team and other Delivery Centre staff.
- Maintain strong working knowledge of the M365 suite, and all required tools and products.
- Work at a great customer location.
Job Qualifications - Microsoft exams desirable
Skills and experiences:
- Knowledge of M365 technologies with experience of 2 or more of the following:
- Exchange
- One Drive for Business
- Sharepoint
- Teams
- ENTRA
Security Clearance Requirement: This role is only suitable for candidates who already hold UK Government Security Clearance, or who are eligible and willing to undergo the SC vetting process (eligibility criteria apply).
About you:
Characteristics that can spell success for this role:
- Embrace challenges with a keen intellect and a thirst for knowledge.
- Collaborate seamlessly, fostering open and effective communication.
- Embrace creativity and explore groundbreaking solutions.
Some of the best things about working at Avanade:
- Opportunity to work for Microsoft’s Global Alliance Partner of the Year (20 years in a row), with exceptional development and training (minimum 80 hours per year for training and paid certifications).
- Real-time access to technical and skilled resources globally.
- Dedicated career advisor to encourage your growth.
- Engaged and helpful coworkers genuinely interested in you.
A great place to work:
As you bring your skills and abilities to Avanade, you’ll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and communities. You’ll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live.
It’s all here, so take a closer look! Together we do what matters. We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees.
M365 Support Engineer employer: Avanade
At Avanade, we pride ourselves on being an exceptional employer, offering a vibrant work culture in Reading where creativity and innovation flourish. With a strong commitment to employee growth through extensive training opportunities and a supportive team environment, we empower our M365 Support Engineers to develop their skills while delivering impactful IT solutions for renowned clients. Join us to be part of a diverse community that values collaboration and inclusivity, ensuring that every team member feels valued and engaged.
StudySmarter Expert Advice🤫
We think this is how you could land M365 Support Engineer
✨Tip Number 1
Network like a pro! Reach out to current employees at Avanade on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the M365 Support Engineer role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by brushing up on your M365 knowledge. Make sure you can talk confidently about Exchange, OneDrive, SharePoint, and Teams. We want to see your passion for technology shine through!
✨Tip Number 3
Showcase your problem-solving skills during the interview. Be ready to discuss how you've tackled challenges in previous roles, especially in support scenarios. We love candidates who can think on their feet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Avanade.
We think you need these skills to ace M365 Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences mentioned in the job description. Highlight your knowledge of M365 technologies and any relevant certifications to catch our eye!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about M365 support and how you can contribute to our team. Share specific examples of your past experiences that align with the role.
Showcase Your Communication Skills:Since you'll be liaising closely with customers, it's important to demonstrate your communication skills in your application. Use clear and concise language to convey your ideas and experiences.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates!
How to prepare for a job interview at Avanade
✨Know Your M365 Stuff
Make sure you brush up on your knowledge of the M365 suite, especially Exchange, OneDrive for Business, SharePoint, and Teams. Be ready to discuss how you've used these technologies in past roles or projects, as this will show your practical experience and understanding.
✨Show Off Your Customer Skills
Since this role involves liaising closely with customers, think of examples where you've successfully managed client relationships. Prepare to share stories that highlight your communication skills and ability to keep clients updated and satisfied.
✨Demonstrate Problem-Solving Abilities
Be prepared to tackle hypothetical scenarios during the interview. Think about how you would approach common M365 support issues and articulate your thought process clearly. This will showcase your analytical skills and creativity in finding solutions.
✨Emphasise Continuous Learning
Avanade values ongoing development, so express your enthusiasm for learning new technologies and skills. Mention any relevant certifications or training you've pursued, and be ready to discuss how you plan to continue growing in your career.
