SummaryAt Avanade, we see how the power of Dynamics 365 & Power Platform shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create a lot of opportunities for Microsoft, our clients, and for you. You will work closely with clients and project teams to create innovative business applications that enhance customer experiences and streamline operations. This role offers the opportunity to work for Microsoft's #1 partner, with a strong focus on professional development, cutting-edge technology, and leadership in solution delivery. We are looking for a skilled and client-focused Dynamics 365 CE Functional Consultant to join our team. The ideal candidate will have a strong background in business analysis and CRM processes, with hands-on experience configuring and implementing Dynamics 365 Customer Engagement (Sales, Customer Service, Marketing, or Field Service). You will work with clients to understand their requirements, design solutions, and ensure successful delivery that drives business value. Solution Design & Configuration: Design and configure Dynamics 365 CE modules (Sales, Customer Service, Marketing, Field Service, etc.) Ensure the system is set up to optimise workflows, data management, and reporting. Client Engagement: Collaborate with stakeholders to gather requirements, analyse business processes, and translate them into functional solutions. Customise Dynamics 365 CE to match client-specific processes, including custom entities, fields, workflows, and forms. Work with technical teams to integrate Dynamics 365 CE with other business applications, including ERP, marketing, and service platforms. Serve as the primary functional advisor for clients, providing expertise on Dynamics 365 CE best practices, industry standards, and how to leverage the platform for business optimisation. Implement data governance, security roles, and compliance policies across environments. Training & Enablement: Conduct workshops, training sessions, and knowledge transfers to client teams or internal staff. Continuous Improvement: Stay up to date with Microsoft's roadmap, new features, and industry trends to advise clients strategically. Document functional specifications, configuration settings, and system changes. Prepare regular project status reports and communicate progress to both internal teams and clients. Collaboration with Cross-functional Teams: Work closely with technical teams (developers, system administrators) and project managers to ensure successful solution delivery. Participate in project planning and progress meetings, providing functional expertise throughout the project lifecycle.
Training Consultant (Hybrid) in London employer: Avanade
Avanade is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of the UK and Sweden. With a strong focus on employee growth, Avanade provides ample opportunities for professional development and engagement with industry leaders like Accenture and Microsoft, ensuring that every team member can contribute to meaningful projects that drive transformation. The company's commitment to a supportive environment and clear career pathways makes it an attractive place for those looking to make a significant impact in the AI workforce space.
