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- Tasks: Gather business requirements and document solutions for Dynamics 365 CRM projects.
- Company: Join Avanade, a leader in Microsoft technology and innovation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Be part of a dynamic team shaping the future of businesses with cutting-edge tech.
- Qualifications: Bachelor's degree and 3 years of experience in a business analyst role.
- Other info: Collaborative environment with a focus on career development and impactful projects.
The predicted salary is between 36000 - 60000 £ per year.
At Avanade, we see how the power of Dynamics 365 shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create a lot of opportunities for Microsoft, our clients, and for you. Avanade has countless paths for you to pursue. One of them is sure to lead to your unique version of success. As a Pre-Sales Solutions Specialist for Dynamics 365 Customer Engagement, you will be integral to our UK sales team. You will collaborate with account teams to design and position high-value solutions for finance and/or supply-chain challenges, turning your technical depth into clear business solutions with tangible value driven outcomes.
Key Responsibilities:
- Business Requirements Gathering: Collaborate with stakeholders to gather and document detailed business requirements for Dynamics 365 CRM projects.
- Functional Specification Documentation (FSD): Write clear and comprehensive Functional Specification Documents to guide development teams.
- Dynamics 365 CRM Expertise: Apply functional knowledge of Microsoft Dynamics 365, particularly in areas such as retail customer leads and service requests.
- Cross-Team Interaction: Work closely with multiple teams, including IT, development, and operations, to ensure alignment and integration of business requirements.
- Systems Alignment: Ensure alignment of specifications from various systems and interfaces, contributing to seamless system integration.
- JIRA Triage: Manage and prioritize JIRA tickets, assigning them to the appropriate teams based on priority and complexity.
- Stakeholder Communication: Facilitate communication between stakeholders to ensure clarity and alignment of project objectives.
Qualifications:
- Bachelor's degree in business administration, Information Systems, or a related field.
- Minimum 3 years of experience in a business analyst role or related position.
- Strong analytical, problem-solving, and communication skills.
- Ability to work independently and within a team environment.
- Microsoft Dynamics Functional Knowledge: Proficiency in Microsoft Dynamics 365, particularly in one of the following areas: Retail Customer Leads, Service Requests.
- Business Requirements Gathering: Strong skills in gathering and documenting business requirements.
- Writing FSD: Experience in writing detailed and clear Functional Specification Documents (FSD).
- Cross-Functional Collaboration: Ability to effectively interact with multiple teams, ensuring clear communication and project alignment.
- Systems Integration: Proven ability to align specifications from multiple systems and interfaces for cohesive system functionality.
- JIRA Triage: Experience in managing JIRA tickets, with the ability to prioritize and assign tasks to the appropriate teams.
Good to Have:
- MSD Environment Knowledge: Familiarity with the Microsoft Dynamics 365 environment.
- Banking Experience: Previous experience working in the banking sector.
Functional Business Analyst, MS Dynamics 365 CRM in London employer: Avanade
Contact Detail:
Avanade Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Functional Business Analyst, MS Dynamics 365 CRM in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to Dynamics 365 CRM. We suggest doing mock interviews with friends or using online platforms to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Create a portfolio or case studies of past projects where you’ve successfully gathered business requirements or written FSDs. This will give potential employers a clear picture of what you can bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Functional Business Analyst, MS Dynamics 365 CRM in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Functional Business Analyst role. Highlight your experience with Microsoft Dynamics 365 and any relevant projects you've worked on. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a great fit. Don't forget to mention your experience in gathering business requirements and writing FSDs.
Showcase Your Communication Skills: As a Business Analyst, communication is key. In your application, demonstrate your ability to communicate complex ideas clearly. Whether it's through your CV or cover letter, we want to see how you can facilitate stakeholder communication effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at Avanade!
How to prepare for a job interview at Avanade
✨Know Your Dynamics 365 Inside Out
Make sure you brush up on your knowledge of Microsoft Dynamics 365, especially in areas like retail customer leads and service requests. Be ready to discuss how you've applied this knowledge in past roles, as it will show your technical depth and ability to turn complex concepts into clear business solutions.
✨Master the Art of Requirements Gathering
Prepare to demonstrate your skills in gathering and documenting business requirements. Think of specific examples where you've successfully collaborated with stakeholders to capture their needs. This will highlight your analytical and problem-solving abilities, which are crucial for the role.
✨Showcase Your Communication Skills
Since you'll be facilitating communication between various teams, practice articulating your thoughts clearly and concisely. Consider preparing a few scenarios where you've effectively communicated project objectives or resolved misunderstandings, as this will showcase your interpersonal skills.
✨Get Familiar with JIRA
If you have experience managing JIRA tickets, be ready to discuss your approach to prioritising and assigning tasks. If you're not familiar with JIRA, take some time to learn the basics. Being able to talk about how you would manage ticket triage will demonstrate your organisational skills and readiness for the role.
