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- Tasks: Design and implement innovative Dynamics 365 solutions to enhance customer experiences.
- Company: Join Avanade, Microsoft’s #1 partner, known for innovation and professional growth.
- Benefits: Competitive salary, professional development, and opportunities to work with cutting-edge technology.
- Why this job: Make a real impact by transforming businesses with your expertise in Dynamics 365.
- Qualifications: Experience in business analysis and CRM processes, especially with Dynamics 365 CE.
- Other info: Collaborative environment with strong focus on mentorship and career advancement.
The predicted salary is between 36000 - 60000 £ per year.
At Avanade, we see how the power of Dynamics 365 & Power Platform shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create a lot of opportunities for Microsoft, our clients, and for you. Avanade has countless paths for you to pursue. One of them is sure to lead to your unique version of success.
As a Customer Engagement, you will play a key role in designing, developing, and implementing Dynamics 365 Customer Engagement (CE) solutions. You will work closely with clients and project teams to create innovative business applications that enhance customer experiences and streamline operations. This role offers the opportunity to work for Microsoft's #1 partner, with a strong focus on professional development, cutting-edge technology, and leadership in solution delivery.
We are looking for a skilled and client-focused Dynamics 365 CE Functional Consultant to join our team. The ideal candidate will have a strong background in business analysis and CRM processes, with hands-on experience configuring and implementing Dynamics 365 Customer Engagement (Sales, Customer Service, Marketing, or Field Service). You will work with clients to understand their requirements, design solutions, and ensure successful delivery that drives business value.
Key Responsibilities:- Solution Design & Configuration: Design and configure Dynamics 365 CE modules (Sales, Customer Service, Marketing, Field Service, etc.) to meet client requirements. Ensure the system is set up to optimise workflows, data management, and reporting.
- Client Engagement: Collaborate with stakeholders to gather requirements, analyse business processes, and translate them into functional solutions.
- Technical Leadership: Provide guidance and mentoring to junior consultants and developers on best practices.
- Customisation & Integration: Customise Dynamics 365 CE to match client-specific processes, including custom entities, fields, workflows, and forms. Work with technical teams to integrate Dynamics 365 CE with other business applications, including ERP, marketing, and service platforms.
- Client Advisory & Best Practices: Serve as the primary functional advisor for clients, providing expertise on Dynamics 365 CE best practices, industry standards, and how to leverage the platform for business optimisation.
- Governance & Security: Implement data governance, security roles, and compliance policies across environments.
- Training & Enablement: Conduct workshops, training sessions, and knowledge transfers to client teams or internal staff.
- Continuous Improvement: Stay up to date with Microsoft's roadmap, new features, and industry trends to advise clients strategically.
- Documentation & Reporting: Document functional specifications, configuration settings, and system changes. Prepare regular project status reports and communicate progress to both internal teams and clients.
- Collaboration with Cross-functional Teams: Work closely with technical teams (developers, system administrators) and project managers to ensure successful solution delivery. Participate in project planning and progress meetings, providing functional expertise throughout the project lifecycle.
D365 CRM Functional Consultant in London employer: Avanade
Contact Detail:
Avanade Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land D365 CRM Functional Consultant in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. You never know who might have the inside scoop on job openings or can refer you directly to hiring managers.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand how Dynamics 365 CE fits into their business model, and be ready to discuss how your skills can help them achieve their goals.
✨Tip Number 3
Showcase your expertise! Bring examples of past projects where you've successfully implemented Dynamics 365 solutions. This will demonstrate your hands-on experience and problem-solving skills to potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace D365 CRM Functional Consultant in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the D365 CRM Functional Consultant role. Highlight your experience with Dynamics 365 and any relevant projects you've worked on. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background in business analysis and CRM processes makes you a perfect fit. Let us know what excites you about working with Avanade.
Showcase Your Client Engagement Skills: Since client engagement is key in this role, be sure to include examples of how you've successfully collaborated with stakeholders in the past. We love to see how you've gathered requirements and translated them into functional solutions!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're serious about joining our team!
How to prepare for a job interview at Avanade
✨Know Your Dynamics 365 Inside Out
Make sure you brush up on your knowledge of Dynamics 365 Customer Engagement. Be ready to discuss specific modules like Sales, Customer Service, and Marketing. Familiarise yourself with recent updates and features, as this shows you're proactive and genuinely interested in the platform.
✨Showcase Your Client Engagement Skills
Prepare examples from your past experiences where you've successfully gathered client requirements and translated them into functional solutions. Highlight your ability to collaborate with stakeholders and how you’ve enhanced customer experiences through your work.
✨Demonstrate Technical Leadership
Be ready to talk about any mentoring or guidance you've provided to junior consultants or developers. Share specific instances where your leadership made a difference in project outcomes, showcasing your ability to lead and inspire others.
✨Emphasise Continuous Improvement
Discuss how you stay updated with industry trends and Microsoft’s roadmap. Mention any workshops or training sessions you've conducted, as this reflects your commitment to professional development and your ability to enable others.
