Digital Customer Experience Architect
Digital Customer Experience Architect

Digital Customer Experience Architect

Full-Time 70000 - 90000 ÂŁ / year (est.) Home office (partial)
Avanade

At a Glance

  • Tasks: Lead the design and delivery of innovative AI solutions using Microsoft technologies.
  • Company: Join Avanade, a top Microsoft Global Alliance Partner with a vibrant community.
  • Benefits: Enjoy extensive training, competitive salary, and a supportive work culture.
  • Other info: Be part of a diverse team that values innovation and creativity.
  • Why this job: Shape the future of AI while collaborating with industry experts and making a real impact.
  • Qualifications: Experience in AI architecture and Microsoft technologies; strong leadership skills.

The predicted salary is between 70000 - 90000 ÂŁ per year.

As an AI Architect at Avanade, you will play a critical role in shaping our growing community of Agentic AI experts, defining how we design, build, and deliver agentic solutions at scale. Alongside this, you will lead the solutioning, architecture, and delivery of large, complex agentic AI solutions for clients using the latest Microsoft technologies. You will influence Avanade’s technical direction in agentic AI, build capability across teams, and work closely with senior client stakeholders to shape requirements, define architectures, and deliver high-impact solutions.

Shaping Capability and Community

  • Act as a technical leader within the AI & Data practice, mentoring architects and senior engineers.
  • Stay ahead of Microsoft’s AI roadmap and emerging agentic patterns, translating these into practical guidance.
  • Help shape and grow Avanade’s Agentic AI community by establishing best practices, architectural patterns, standards, and reusable assets.
  • Contribute to thought leadership, internal enablement, and the evolution of Avanade’s agentic AI offerings.

Client Solutioning and Architecture

  • Shape and own end-to-end architecture for complex agentic AI solutions from concept to production.
  • Design and deliver solutions using the latest Microsoft technologies including Microsoft Copilot Studio and Azure AI Foundry.
  • Provide hands-on technical leadership across design, build, integration, and deployment.
  • Lead delivery of large, complex AI programmes involving multiple workstreams and senior stakeholders.
  • Significant hands-on experience delivering solutions using Microsoft Copilot Studio.
  • Deep technical expertise in designing and implementing agentic AI architectures.
  • Proven experience architecting and delivering large, complex AI solutions.
  • Ability to operate across strategy, architecture, and hands-on delivery.
  • Experience working with Azure AI Foundry or equivalent Azure-based AI platforms.
  • Familiarity with Microsoft Power Platform integration patterns.
  • Knowledge of enterprise governance, security, and responsible AI frameworks.
  • Microsoft certifications in AI, Azure, or Power Platform (desirable).

Opportunity to work for Microsoft’s Global Alliance Partner of the Year (14 years in a row), with exceptional development and training (minimum 80 hours per year for training and paid certifications). Collaborate with some of the brightest “Microsoft minds”. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and our communities. You’ll join a community of smart, supportive collaborators to lift, mentor, and guide you, and lean on your expertise.

Digital Customer Experience Architect employer: Avanade

Avanade is an exceptional employer, offering a vibrant work culture that prioritises diversity and inclusion, fostering innovation and creativity. As a Digital Customer Experience Architect, you will benefit from extensive training opportunities, including a minimum of 80 hours per year for professional development and certifications, while collaborating with leading experts in the field. Join a supportive community that values mentorship and growth, ensuring you thrive in your career while making a meaningful impact on client solutions.
Avanade

Contact Detail:

Avanade Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Digital Customer Experience Architect

✨Tip Number 1

Network like a pro! Get out there and connect with people in the industry. Attend meetups, webinars, or even just grab a coffee with someone who works at Avanade. Building relationships can open doors that a CV just can't.

✨Tip Number 2

Show off your skills! If you’ve got a portfolio of projects or case studies, make sure to highlight them during interviews. Talk about how you've tackled complex AI solutions and what impact they had. We want to see your hands-on experience!

✨Tip Number 3

Prepare for those tricky questions! Research common interview questions for AI architects and practice your responses. Think about how you can relate your past experiences to the role at Avanade, especially around Microsoft technologies.

✨Tip Number 4

Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and contributing to our amazing community.

We think you need these skills to ace Digital Customer Experience Architect

AI Architecture
Microsoft Technologies
Agentic AI Solutions
Technical Leadership
Mentoring
Solution Design
Microsoft Copilot Studio
Azure AI Foundry
Integration and Deployment
Complex AI Programmes
Enterprise Governance
Security Frameworks
Responsible AI Frameworks
Microsoft Certifications in AI or Azure

Some tips for your application 🫡

Tailor Your Application: Make sure to customise your CV and cover letter for the Digital Customer Experience Architect role. Highlight your experience with Microsoft technologies and any relevant projects that showcase your skills in agentic AI solutions.

Showcase Your Technical Expertise: Don’t hold back on your technical skills! Clearly outline your hands-on experience with Microsoft Copilot Studio, Azure AI Foundry, and any other relevant platforms. We want to see how you can lead complex AI programmes.

Demonstrate Leadership and Mentorship: Since this role involves mentoring others, share examples of how you've led teams or guided colleagues in previous positions. We love seeing candidates who can inspire and uplift their peers!

Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team at Avanade!

How to prepare for a job interview at Avanade

✨Know Your Tech Inside Out

Make sure you’re well-versed in the latest Microsoft technologies, especially Microsoft Copilot Studio and Azure AI Foundry. Brush up on your knowledge of agentic AI architectures and be ready to discuss how you've applied these in past projects.

✨Showcase Your Leadership Skills

As a Digital Customer Experience Architect, you'll need to demonstrate your ability to lead teams and mentor others. Prepare examples of how you've influenced technical direction or shaped community practices in previous roles.

✨Understand Client Needs

Be ready to talk about how you’ve worked with senior stakeholders to define requirements and deliver high-impact solutions. Think of specific instances where you’ve successfully navigated complex client needs and how you approached solutioning.

✨Stay Ahead of the Curve

Familiarise yourself with Microsoft’s AI roadmap and emerging trends in agentic AI. Bring insights to the interview about how these developments can impact Avanade’s offerings and be prepared to discuss how you can contribute to thought leadership in this area.

Digital Customer Experience Architect
Avanade

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