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- Tasks: Design and implement innovative Dynamics 365 solutions to enhance customer experiences.
- Company: Join Avanade, Microsoft’s #1 partner, known for innovation and professional growth.
- Benefits: Competitive salary, remote work options, and opportunities for continuous learning.
- Why this job: Make a real impact by transforming businesses with cutting-edge technology.
- Qualifications: Experience in Dynamics 365 CE and strong communication skills are essential.
- Other info: Dynamic team environment with excellent career advancement opportunities.
The predicted salary is between 36000 - 60000 ÂŁ per year.
At Avanade, we see how the power of Dynamics 365 & Power Platform shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create a lot of opportunities for Microsoft, our clients, and for you. Avanade has countless paths for you to pursue. One of them is sure to lead to your unique version of success.
As a Customer Engagement, you will play a key role in designing, developing, and implementing Dynamics 365 Customer Engagement (CE) solutions. You will work closely with clients and project teams to create innovative business applications that enhance customer experiences and streamline operations. This role offers the opportunity to work for Microsoft’s #1 partner, with a strong focus on professional development, cutting‑edge technology, and leadership in solution delivery.
We are looking for a skilled and client‑focused Dynamics 365 CE Functional Consultant to join our team. The ideal candidate will have a strong background in business analysis and CRM processes, with hands‑on experience configuring and implementing Dynamics 365 Customer Engagement (Sales, Customer Service, Marketing, or Field Service). You will work with clients to understand their requirements, design solutions, and ensure successful delivery that drives business value.
Key Responsibilities- Solution Design & Configuration: Design and configure Dynamics 365 CE modules (Sales, Customer Service, Marketing, Field Service, etc.) to meet client requirements. Ensure the system is set up to optimise workflows, data management, and reporting.
- Client Engagement: Collaborate with stakeholders to gather requirements, analyse business processes, and translate them into functional solutions.
- Technical Leadership: Provide guidance and mentoring to junior consultants and developers on best practices.
- Customisation & Integration: Customise Dynamics 365 CE to match client‑specific processes, including custom entities, fields, workflows, and forms. Work with technical teams to integrate Dynamics 365 CE with other business applications, including ERP, marketing, and service platforms.
- Client Advisory & Best Practices: Serve as the primary functional advisor for clients, providing expertise on Dynamics 365 CE best practices, industry standards, and how to leverage the platform for business optimisation.
- Governance & Security: Implement data governance, security roles, and compliance policies across environments.
- Training & Enablement: Conduct workshops, training sessions, and knowledge transfers to client teams or internal staff.
- Continuous Improvement: Stay up to date with Microsoft’s roadmap, new features, and industry trends to advise clients strategically.
- Documentation & Reporting: Document functional specifications, configuration settings, and system changes. Prepare regular project status reports and communicate progress to both internal teams and clients.
- Collaboration with Cross‑functional Teams: Work closely with technical teams (developers, system administrators) and project managers to ensure successful solution delivery. Participate in project planning and progress meetings, providing functional expertise throughout the project lifecycle.
- Strong knowledge of Microsoft Dynamics 365 Customer Engagement modules (Sales, Customer Service, Marketing, Field Service, etc.).
- Hands‑on experience with customizing Dynamics 365 CE, including working with entities, forms, views, workflows, and dashboards.
- Excellent communication and presentation skills, with the ability to explain complex technical concepts to non‑technical stakeholders.
- Ability to work directly with business stakeholders to provide functional solutions and best practices.
- Strong understanding of CRM principles and customer engagement processes.
- Excellent stakeholder management and communication skills.
- Experience in writing functional specifications and process documentation.
- Familiarity with Power Platform components (e.g., Power Apps, Power Automate) in the context of extending CE.
- Appreciation of solution management, ALM, and DevOps practices.
- Microsoft Certifications (e.g. MB-210, MB-230, PL-200).
D365 CRM Functional Consultant in Birmingham employer: Avanade
Contact Detail:
Avanade Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land D365 CRM Functional Consultant in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that D365 CRM Functional Consultant role.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your previous Dynamics 365 projects. We recommend including case studies or examples of how you’ve improved client processes. This will give potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common questions related to Dynamics 365 CE. We suggest doing mock interviews with friends or using online resources. The more comfortable you are discussing your expertise, the better your chances of impressing the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly can sometimes give you an edge over other candidates. Let’s get you that dream job!
We think you need these skills to ace D365 CRM Functional Consultant in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the D365 CRM Functional Consultant role. Highlight your experience with Dynamics 365 and any relevant projects you've worked on. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about Dynamics 365 and how you can contribute to our team. Be sure to mention any specific experiences that relate to client engagement and solution design.
Showcase Your Communication Skills: Since this role involves a lot of client interaction, make sure to demonstrate your communication skills in your application. Whether it's through your CV or cover letter, we want to see how you can explain complex concepts clearly and effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Avanade
✨Know Your Dynamics 365 Inside Out
Make sure you brush up on your knowledge of Dynamics 365 Customer Engagement modules. Be ready to discuss specific features and how they can be tailored to meet client needs. This will show that you're not just familiar with the platform, but that you can also think critically about its application.
✨Prepare Real-World Examples
Think of concrete examples from your past experiences where you've successfully designed or implemented solutions using Dynamics 365. Be prepared to explain your thought process, the challenges you faced, and how you overcame them. This will demonstrate your hands-on experience and problem-solving skills.
✨Engage with Stakeholders
Practice how you would gather requirements from clients and translate them into functional solutions. During the interview, showcase your communication skills by discussing how you would engage with various stakeholders to ensure their needs are met. This is crucial for a role that involves client engagement.
✨Stay Updated on Industry Trends
Familiarise yourself with the latest updates in Microsoft’s roadmap and industry trends related to CRM and customer engagement. Being able to discuss these topics will not only impress your interviewers but also show that you're committed to continuous improvement and strategic advisory.