Microsoft M365 Support Engineer in London

Location - Newcastle
Must be Eligible for Security Clearance

Unlock the potential of Microsoft 365 as a visionary engineer, transforming challenges into cutting-edge solutions. Embrace continuous learning and collaborate with global teams to shape the future of technology-driven excellence. Join us at Avanade, where creativity, innovation, and career growth thrive.

As a member of the UKI Delivery Centre Team, based out of our Newcastle location, you will work on M365 projects for our clients. Do you enjoy developing long-lasting working relationships with clients in some of the biggest household names in the world, across a variety of industries? Dream of delivering innovative, tailored modern IT solutions that truly make a difference? Work with a team where your individual skills and experience are recognized and valued? Embrace your innate passion for technology, where you will be encouraged to continuously learn and develop your skills further. Join us as we shape the future with technology-driven excellence!

What you’ll do:

• Delivering M365 L2/L3 remote support to an array of customers.
• Take ownership of tickets, delivering support to SLA’s.
• Liaise closely with customers, keeping them updated with progress.
• Work closely with your Team and other Delivery Centre staff.
• Maintain strong working knowledge of the M365 suite, and all required tools and products.

Skills and experiences:

Deep knowledge in M365 technologies with experience of 2 or more of the following:

• Exchange
• One Drive for Business
• Teams - implementation, governance, administration & voice
• Power Platform governance and administration including Center of Excellence deployment and integration with M365 workloads
• Enterprise Mobility & Security – Intune MDM & MAM, Entra ID, Identity, Information Protection, Threat Protection, Cloud App Security

About you:

Characteristics that can spell success for this role:

• Embrace challenges with a keen intellect and a thirst for knowledge.
• Collaborate seamlessly, fostering open and effective communication.
• Embrace creativity and explore groundbreaking solutions.

Some of the best things about working at Avanade:

• Opportunity to work for Microsoft’s Global Alliance Partner of the Year (20 years in a row), with exceptional development and training (minimum 80 hours per year for training and paid certifications).
• Real-time access to technical and skilled resources globally.
• Dedicated career advisor to encourage your growth.
• Engaged and helpful coworkers genuinely interested in you.

A great place to work: As you bring your skills and abilities to Avanade, you’ll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and communities. You’ll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live.

Together we do what matters. We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees.

Create a future for our people that focuses on:

• Expanding your thinking
• Experimenting courageously
• Learning and pivoting

Inspire greatness in our people by:

• Empowering every voice
• Encouraging boldness
• Celebrating progress

Accelerate the impact of our people by:

• Amazing the client
• Prioritizing what matters
• Acting as one

To learn more about the types of projects our Modern Workplace team works on check out these case studies:

• SSE Renewables AI Case Study | Avanade
• University of Wales Trinity Saint David Client Story | Avanade

Interested in knowing what’s going on inside Avanade? Check out our blogs:

• Avanade Insights – exchange ideas that drive tomorrow’s innovation
• Inside Avanade – explore what life is like working at Avanade.