At a Glance
- Tasks: Manage and grow customer relationships within the Microsoft Cloud Solution Provider portfolio.
- Company: Join Avanade, a leader in tech innovation and customer success.
- Benefits: Attractive salary, strong training, and opportunities for social involvement.
- Other info: Collaborative environment with mentorship and excellent career growth.
- Why this job: Make a real impact by driving cloud adoption and customer satisfaction.
- Qualifications: 3+ years in customer success with strong Microsoft cloud knowledge.
The predicted salary is between 50000 - 60000 £ per year.
Avanade seeks a Microsoft Customer Success Manager (CSM) to manage and grow customer relationships within the Microsoft Cloud Solution Provider (CSP) portfolio. This role is focused on driving customer adoption, satisfaction, retention, and expansion across Microsoft cloud services, while acting as the high-touch, post-sale success partner for CSP customers.
As a CSM, you will own the customer success motion for a portfolio of CSP customers. You will work across Avanade sales, delivery, and Microsoft teams to ensure customers realize value from their Microsoft investments, increase cloud adoption, and identify opportunities for growth. Together we do what matters.
What you will do:
- Serve as a point of contact for CSP customers post-sale
- Assist with onboarding, adoption, and ongoing success across Microsoft cloud services
- Develop and execute customer success plans aligned to business outcomes
- Monitor customer health, usage, and satisfaction to proactively address risks
- Identify upsell, cross-sell, and renewal opportunities in collaboration with sales teams
- Coordinate support, escalation, and issue resolution across Avanade and Microsoft
- Conduct regular customer reviews to demonstrate value and progress against goals
- Advocate for the customer internally, ensuring alignment across delivery and support teams
- Maintain accurate customer data, success metrics, and forecasting
- Support renewals and retention efforts within the CSP lifecycle
Key Performance Indicators:
- Increase CSP recurring revenue
- Maintain 75%+ CSP renewal attainment
- Unlock licensing opportunities
- Conduct quarterly customer education – workshops & webinars
Experience:
- 3+ years experience in customer success, account management, or service delivery
- Experience managing Microsoft CSP customers and cloud subscriptions
- Strong understanding of Microsoft cloud platforms (Azure, M365, Dynamics preferred)
- Proven ability to manage customer relationships and drive adoption outcomes
- Experience working in a services or managed services environment
- Strong communication, presentation, and stakeholder management skills
- Ability to collaborate across sales, technical, and operations teams
- Experience using customer success metrics and health indicators
Education, Certifications and Experience:
- Microsoft Licensing Certifications – must maintain
- Microsoft Cloud Certification
- 3+ years experience managing Microsoft CSP customers and cloud subscriptions
Why should you choose Avanade?
- With your drive and knowledge, you and our people will make a difference at our clients
- Become part of a successful team, in which you can evolve to the next step in your career
- Work in a team where you receive trust and where you can grab ownership
- Working closely together with your senior who will also mentor you
- An attractive salary and benefits package
- A strong training and development plan
- A place where you can develop and continue to grow
- We offer the opportunity to be socially involved during working hours and to do work for a good cause
Do you feel the match? Do you recognise yourself in this description and would you like to get to know us? Then apply immediately by sending in your CV via our website. Applying by e-mail is not possible.
Microsoft Customer Success Manager – CSP in London employer: Avanade UK Limited Company
Avanade is an exceptional employer that prioritises employee growth and development, offering a strong training and development plan alongside an attractive salary and benefits package. With a collaborative work culture that fosters trust and ownership, employees are empowered to make a meaningful impact while working closely with experienced mentors. Located in a vibrant environment, Avanade also encourages social involvement, allowing team members to contribute to good causes during working hours.
Contact Details:
Avanade UK Limited Company Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Microsoft Customer Success Manager – CSP in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Avanade on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Microsoft cloud services inside out. Brush up on Azure, M365, and Dynamics. We want to see that you’re not just familiar but passionate about these platforms!
✨Tip Number 3
Showcase your customer success stories! Be ready to share specific examples of how you've driven adoption and satisfaction in previous roles. We love hearing about real results and how you made a difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team at Avanade.
We think you need these skills to ace Microsoft Customer Success Manager – CSP in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Microsoft Customer Success Manager. Highlight your experience with Microsoft cloud services and customer success metrics, as this will show us you understand what we're looking for.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how your skills align with our mission at Avanade. Keep it engaging and personal!
Showcase Relevant Experience:When detailing your work history, focus on your achievements in customer success and account management. We want to see how you've driven adoption and satisfaction in previous roles, especially with Microsoft CSP customers.
Apply Through Our Website:Remember, we only accept applications through our website. So, make sure to submit your CV and cover letter there. It’s the best way for us to get your application and for you to join our amazing team!
How to prepare for a job interview at Avanade UK Limited Company
✨Know Your Microsoft Cloud Inside Out
Make sure you brush up on your knowledge of Microsoft cloud platforms like Azure, M365, and Dynamics. Be ready to discuss how these services can drive customer success and adoption. This will show that you're not just familiar with the products but also understand their value in a customer success context.
✨Prepare for Customer Scenarios
Think about real-life scenarios where you've successfully managed customer relationships or driven adoption outcomes. Be prepared to share specific examples that highlight your experience in onboarding, monitoring customer health, and identifying upsell opportunities. This will demonstrate your hands-on experience and problem-solving skills.
✨Showcase Your Communication Skills
As a Customer Success Manager, strong communication is key. Practice articulating your thoughts clearly and confidently. You might be asked to present a customer success plan or conduct a mock customer review, so being able to convey your ideas effectively will set you apart from other candidates.
✨Align with Avanade's Values
Research Avanade’s culture and values, and think about how your personal values align with theirs. Be ready to discuss why you want to work there and how you can contribute to their mission of driving customer satisfaction and retention. This shows that you’re not just looking for any job, but that you genuinely want to be part of their team.
