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- Tasks: Design and implement innovative Dynamics 365 solutions to enhance customer experiences.
- Company: Join Avanade, Microsoft’s #1 partner, known for innovation and professional growth.
- Benefits: Competitive salary, remote work options, and opportunities for continuous learning.
- Other info: Dynamic team environment with excellent career advancement opportunities.
- Why this job: Make a real impact by transforming businesses with cutting-edge technology.
- Qualifications: Experience in Dynamics 365 CE and strong communication skills are essential.
The predicted salary is between 50000 - 70000 £ per year.
At Avanade, we see how the power of Dynamics 365 & Power Platform shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create a lot of opportunities for Microsoft, our clients, and for you. Avanade has countless paths for you to pursue. One of them is sure to lead to your unique version of success.
As a Customer Engagement, you will play a key role in designing, developing, and implementing Dynamics 365 Customer Engagement (CE) solutions. You will work closely with clients and project teams to create innovative business applications that enhance customer experiences and streamline operations. This role offers the opportunity to work for Microsoft’s #1 partner, with a strong focus on professional development, cutting-edge technology, and leadership in solution delivery.
We are looking for a skilled and client-focused Dynamics 365 CE Functional Consultant to join our team. The ideal candidate will have a strong background in business analysis and CRM processes, with hands-on experience configuring and implementing Dynamics 365 Customer Engagement (Sales, Customer Service, Marketing, or Field Service). You will work with clients to understand their requirements, design solutions, and ensure successful delivery that drives business value.
Key Responsibilities:- Solution Design & Configuration: Design and configure Dynamics 365 CE modules (Sales, Customer Service, Marketing, Field Service, etc.) to meet client requirements. Ensure the system is set up to optimise workflows, data management, and reporting.
- Client Engagement: Collaborate with stakeholders to gather requirements, analyse business processes, and translate them into functional solutions.
- Technical Leadership: Provide guidance and mentoring to junior consultants and developers on best practices.
- Customisation & Integration: Customise Dynamics 365 CE to match client-specific processes, including custom entities, fields, workflows, and forms. Work with technical teams to integrate Dynamics 365 CE with other business applications, including ERP, marketing, and service platforms.
- Client Advisory & Best Practices: Serve as the primary functional advisor for clients, providing expertise on Dynamics 365 CE best practices, industry standards, and how to leverage the platform for business optimisation.
- Governance & Security: Implement data governance, security roles, and compliance policies across environments.
- Training & Enablement: Conduct workshops, training sessions, and knowledge transfers to client teams or internal staff.
- Continuous Improvement: Stay up to date with Microsoft’s roadmap, new features, and industry trends to advise clients strategically.
- Documentation & Reporting: Document functional specifications, configuration settings, and system changes. Prepare regular project status reports and communicate progress to both internal teams and clients.
- Collaboration with Cross-functional Teams: Work closely with technical teams (developers, system administrators) and project managers to ensure successful solution delivery. Participate in project planning and progress meetings, providing functional expertise throughout the project lifecycle.
- Strong knowledge of Microsoft Dynamics 365 Customer Engagement modules (Sales, Customer Service, Marketing, Field Service, etc.).
- Hands-on experience with customizing Dynamics 365 CE, including working with entities, forms, views, workflows, and dashboards.
- Excellent communication and presentation skills, with the ability to explain complex technical concepts to non-technical stakeholders.
- Ability to work directly with business stakeholders to provide functional solutions and best practices.
- Strong understanding of CRM principles and customer engagement processes.
- Excellent stakeholder management and communication skills.
- Experience in writing functional specifications and process documentation.
- Familiarity with Power Platform components (e.g., Power Apps, Power Automate) in the context of extending CE.
- Appreciation of solution management, ALM, and DevOps practices.
- Microsoft Certifications (e.g. MB-210, MB-230, PL-200).
D365 CRM Functional Consultant in Birmingham employer: Avanade UK Limited Company
Contact Detail:
Avanade UK Limited Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land D365 CRM Functional Consultant in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry meetups. You never know who might have the inside scoop on job openings or can refer you directly to hiring managers.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements in Dynamics 365. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common questions related to Dynamics 365 CE. Think about how you can demonstrate your problem-solving skills and client engagement experience during the chat.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace D365 CRM Functional Consultant in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the D365 CRM Functional Consultant role. Highlight your experience with Dynamics 365 and any relevant projects you've worked on. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about Dynamics 365 and how you can contribute to our team. Be sure to mention specific experiences that relate to the job description.
Showcase Your Communication Skills: Since this role involves client engagement, it's crucial to demonstrate your communication skills in your application. Use clear and concise language, and make sure to explain complex concepts simply. We love candidates who can bridge the gap between technical and non-technical stakeholders!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Avanade!
How to prepare for a job interview at Avanade UK Limited Company
✨Know Your Dynamics 365 Inside Out
Make sure you brush up on your knowledge of Dynamics 365 Customer Engagement modules. Be ready to discuss specific features and how they can be tailored to meet client needs. Familiarity with the latest updates and functionalities will show that you're proactive and engaged.
✨Showcase Your Client Engagement Skills
Prepare examples from your past experiences where you've successfully gathered requirements and translated them into functional solutions. Highlight your ability to communicate complex concepts clearly to non-technical stakeholders, as this is crucial for a role that involves client interaction.
✨Demonstrate Technical Leadership
Be ready to talk about any mentoring or guidance you've provided to junior consultants or developers. Discuss best practices you've implemented in previous roles, especially around customisation and integration of Dynamics 365 CE with other applications.
✨Stay Current with Industry Trends
Research recent trends in CRM and customer engagement processes. Being able to discuss how these trends can impact business optimisation will set you apart. Mention any relevant Microsoft certifications you hold, as they demonstrate your commitment to professional development.