Digital Identity Consultant ( SC required)

Digital Identity Consultant (SC required)

As a Digital Identity Consultant , you will design, secure, and optimise enterprise identity solutions across Microsoft Entra ID and Active Directory environments.

You will work directly with clients to modernise authentication, strengthen identity governance, and enhance AD resilience, contributing to robust and scalable digital identity architectures for medium to large enterprise organisations.

Key Responsibilities

• Develop and implement modern authentication solutions (OAuth, SAML, token‑based authentication, claims transformations).
• Manage identities and authentication services using Microsoft Entra ID, including SSO, Conditional Access, MFA, PIM, and authentication methods.
• Enhance identity security, resilience, and governance practices across on‑premises and cloud environments.

Qualifications

• Strong knowledge of Active Directory security, resilience, and legacy authentication protocols (LDAP, Kerberos, NTLM).
• Experience with Microsoft Entra ID, including SSO, Conditional Access, MFA, identity governance, and domain services.
• Proficiency in modern authentication protocols (OAuth, SAML) and application integrations.
• Experience with Entra Application Provisioning (SCIM) and management of internal, external, and client identities.
• Skilled in Power Shell automation and Azure‑based identity tools.
• Understanding of IAM lifecycle management, identity governance, and secure authentication principles.
• Experience leading or supporting identity solution design and implementation.
• Strong analytical, troubleshooting, and problem‑solving abilities in IAM contexts.
• Effective communication and collaboration skills.
• Microsoft D365 CE and Power Platform Solution Architect

As a Microsoft D365 CE and Power Platform Solution Architect at Avanade, you will lead delivery engagements, providing expert services to solution and deliver large complex deals that span multiple technologies and offerings, including AI.

You will lead the delivery team and provide architecture guidance and direction leveraging your deep knowledge of Dynamics 365 CE, Power Platform and AI solutions.

You are also seen as a technology leader within the Dynamics 365 and Power Platform community and you routinely share your knowledge on bleeding‑edge topics in community and internal events.

Key Responsibilities

• Contribute across all phases of Avanade projects using both traditional waterfall and Agile delivery methodologies.
• Lead and assist with pre‑sales engagements, meeting tight timelines.
• Leverage technical expertise to architect, design and implement D365 CE, Power Platform and AI solutions, and be hands‑on with Dynamics 365 CE and Power Platform.
• Liaise effectively between clients, IT staff, and business partners to ensure high quality and timely delivery.
• Assess client requirements and scope and recommend appropriate solutions.
• Design conceptual and technical architectures.
• Ensure project quality meets high technical standards.
• Partner with cross‑functional technology and design teams to ensure consistent, positive client interaction and solution delivery.
• Support the team in defining technical, non‑functional and operational requirements.
• Oversee the timely and effective resolution of client issues.
• Work under general guidance and direction, but fully independent in own work with latitude for autonomous decision‑making related to work process.
• Travel as needed; may be required to travel based on pre‑sales and project demands.
• Dynamics 365 CRM Support Engineer – Australia

As a Dynamics 365 CRM Support Engineer, you bring strong customer engagement functional knowledge and hands‑on technical experience to our Shared Services team.

This is a hybrid role – you’ll understand CRM business processes across Sales, Customer Service, Marketing and Field Service, while also being able to investigate, configure, customise and resolve technical issues across Dynamics 365 Customer Engagement and the Power Platform.

Must be an Australian citizen to apply.

Essential Functions

• Provide day‑to‑day functional support for Dynamics 365 CRM applications, including Sales, Customer Service, Field Service, Marketing/Customer Insights and related Power Platform components.
• Analyse client issues and requests, translating them into functional specifications, configuration changes, automation opportunities or development requirements.
• Configure and support CRM processes across leads, opportunities, accounts, contacts, cases, queues, SLAs, knowledge management, work orders and customer journeys.
• Prepare and maintain functional design documentation, technical notes, test scripts, release notes and support runbooks.
• Facilitate workshops and triage sessions with clients to diagnose issues, confirm requirements and drive practical decisions.
• Support data migration, data quality, duplicate detection, security role changes and Dataverse configuration activities.
• Conduct functional and technical testing of configuration changes, customisations, integrations, patches and release items during sprint and release cycles.
• Manage and prioritise support tickets, ensuring timely resolution aligned to SLA commitments.
• Contribute to knowledge base articles and shared services documentation to improve team efficiency.
• Support SIT, end‑user training, UAT, release readiness and go‑live activities.
• Facilitate functional sessions and support status meetings with clients.
• Own service deliverables including documentation, test plans and support artefacts.
• Service Delivery Manager – Dynamics ERP F&O (Australia)

As a Service Delivery Manager experienced in Dynamics ERP F&O delivery, you will work in close partnership with our customers, ensuring high‑quality delivery and driving overall operational excellence.

Key Responsibilities

• Act as the primary liaison for assigned clients, building trust and proactively overseeing their IT needs and client relationship.
• Monitor service delivery, troubleshoot issues, and coordinate rapid resolution to maximise uptime and user experience.
• Provide clients with regular service delivery reports, highlighting system health, service metrics, and actionable insights.
• Grow revenue by identifying upselling and cross‑sell opportunities.
• Cultivate long‑term partnerships with clients, vendors, and internal teams, acting as a trusted advisor for technology delivery.
• Champion client interests and feedback within Avanade, driving service improvements and innovation.
• Organise client meetings, business reviews, and educational events to enhance engagement and demonstrate value.
• Follow delivery management and governance guidelines for managed service portfolio.
• Drive contracts to utilise the relevant suite of delivery tools and systems to enhance delivery rigor.
• Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Avanade is committed to providing veteran employment opportunities to our service men and women.

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