At a Glance
- Tasks: Provide top-notch support for Microsoft 365, ensuring seamless customer experiences.
- Company: Join Avanade, a leader in tech innovation and career growth.
- Benefits: Enjoy competitive pay, professional development, and a vibrant work culture.
- Other info: Work in a dynamic environment with opportunities for continuous learning.
- Why this job: Make a real impact by delivering tailored IT solutions to renowned clients.
- Qualifications: Passion for technology and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Location: Reading (full time on site)
Must be Eligible for Security Clearance
Unlock the potential of Microsoft 365 as a support engineer, ensuring our customers' M365 deployments are delivering as expected. Join us at Avanade, where creativity, innovation, and career growth thrive.
As a member of the UKI Delivery Centre Team, you will work on M365 projects for our clients. Do you enjoy developing long-lasting working relationships with clients in some of the biggest household names in the world, across a variety of industries? Dream of delivering innovative, tailored modern IT solutions that truly make a difference? Work with a team where your individual skills and experience are recognised and valued? Embrace your innate passion for technology, where you will be encouraged to continuously learn and develop your skills further. Join us as we shape the future with technology-driven excellence! Together we do what matters.
What you’ll do:
- Delivering M365 L1/L2 support for our customers.
- Take ownership of tickets, delivering support to SLA’s.
- Liaise closely with customers, keeping them updated with progress.
- Work closely with your Team and other Delivery Centre staff.
- Maintain strong working knowledge of the M365 suite, and all required tools and products.
- Work at a great customer location.
Equal Employment Opportunity Statement: All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Avanade is committed to providing veteran employment opportunities to our service men and women. Please read Avanade's Hiring and Privacy Statement for more information on how we process your data during the Recruiting and Hiring process.
Microsoft M365 Support Engineer employer: Avanade Inc.
At Avanade, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters creativity and innovation in the heart of Reading. As a Microsoft M365 Support Engineer, you will not only engage with leading clients but also benefit from continuous learning and professional growth opportunities, all while working in a supportive team environment that values your contributions. Join us to make a meaningful impact through technology-driven solutions and enjoy the unique advantage of collaborating with some of the biggest names across various industries.
StudySmarter Expert Advice🤫
We think this is how you could land Microsoft M365 Support Engineer
✨Tip Number 1
Network like a pro! Reach out to current employees at Avanade or in the M365 space on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your M365 knowledge. Make sure you can talk confidently about the tools and products you'll be supporting. We want to see your passion for tech shine through!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share examples of how you've tackled challenges in previous roles, especially in customer support. We love hearing about real-life experiences!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team at Avanade!
We think you need these skills to ace Microsoft M365 Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Microsoft 365 and any relevant support roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your tech know-how!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you’re passionate about M365 and how you can contribute to our team. Keep it friendly and professional – we love a bit of personality!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We’re all about delivering innovative solutions, so let us know how you’ve made a difference in past projects.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Avanade Inc.
✨Know Your M365 Inside Out
Make sure you have a solid understanding of the Microsoft 365 suite. Brush up on the latest features and updates, as well as common issues users face. This will not only help you answer technical questions but also show your passion for the technology.
✨Showcase Your Customer Service Skills
Since the role involves liaising with customers, be prepared to discuss your previous experiences in customer support. Think of specific examples where you resolved issues or improved customer satisfaction. This will demonstrate your ability to take ownership of tickets and deliver support effectively.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, ongoing projects, and how they measure success in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
✨Practice Your Communication Skills
Clear communication is key in this role. Practice explaining technical concepts in simple terms, as you may need to do this with clients. Consider doing mock interviews with a friend to refine your delivery and ensure you come across as confident and articulate.
