At a Glance
- Tasks: Provide top-notch support for Microsoft 365 and ensure seamless customer experiences.
- Company: Join Avanade, a leader in tech innovation and career growth.
- Benefits: Full-time role with opportunities for skill development and a vibrant work culture.
- Other info: Work in a dynamic team environment with opportunities for continuous learning.
- Why this job: Be part of exciting M365 projects and make a real impact for global clients.
- Qualifications: Passion for technology and strong communication skills are essential.
The predicted salary is between 35000 - 45000 € per year.
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Avanade is committed to providing veteran employment opportunities to our service men and women.
Location: London - (full time on site)
Must be Eligible for Security Clearance
Unlock the potential of Microsoft 365 as a support engineer, ensuring our customers M365 deployments are delivering as expected. Join us at Avanade, where creativity, innovation, and career growth thrive.
As a member of the UKI Delivery Centre Team you will work on M365 projects for our clients. Do you enjoy developing long lasting working relationships with clients in some of the biggest household names in the world, across a variety of industries? Dream of delivering innovative, tailored modern IT solutions that truly make a difference? Work with a team where your individual skills and experience are recognized and valued? Embrace your innate passion for technology, where you will be encouraged to continuously learn and develop your skills further. Join us as we shape the future with technology-driven excellence!
Together you’ll do:
- Delivering M365 L1/L2 support for our customers.
- Take ownership of tickets, delivering support to SLA’s.
- Liaise closely with customers, keeping them updated with progress.
- Work closely with your Team and other Delivery Centre staff.
- Maintain strong working knowledge of the M365 suite, and all required tools and products.
Microsoft M365 Support Engineer - Edgewing in London employer: Avanade Inc.
At Avanade, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of London where creativity and innovation flourish. Our commitment to employee growth is evident through continuous learning opportunities and the chance to work with renowned clients across diverse industries. Join us to be part of a supportive team that values your skills and fosters long-lasting relationships while delivering impactful IT solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Microsoft M365 Support Engineer - Edgewing in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even at local tech meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that M365 Support Engineer role.
✨Tip Number 2
Prepare for those interviews by brushing up on your M365 knowledge. We recommend going through common support scenarios and thinking about how you’d tackle them. Show them you’re not just a tech whiz, but also someone who can communicate effectively with clients.
✨Tip Number 3
Don’t forget to follow up after your interviews! A quick thank-you email can go a long way in keeping you top of mind. We want to show that you’re genuinely interested in the position and appreciate the opportunity.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Microsoft M365 Support Engineer - Edgewing in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Microsoft M365 Support Engineer role. Highlight relevant experience and skills that match the job description, especially your knowledge of M365 and customer support.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for technology and how you can contribute to Avanade's mission. Be sure to mention any specific projects or experiences that relate to the role.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. This will demonstrate your ability to deliver M365 support effectively and show that you can think on your feet.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our team!
How to prepare for a job interview at Avanade Inc.
✨Know Your M365 Inside Out
Make sure you brush up on your knowledge of the Microsoft 365 suite. Familiarise yourself with its features, tools, and common issues users face. This will not only help you answer technical questions but also show your passion for the technology.
✨Showcase Your Customer Service Skills
As a support engineer, your ability to communicate effectively with clients is crucial. Prepare examples of how you've successfully resolved customer issues in the past. Highlight your approach to maintaining strong relationships and keeping clients informed.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific scenarios where you've had to troubleshoot or resolve technical problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers and clearly illustrate your thought process.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture at Avanade. This shows your genuine interest in the position and helps you assess if it's the right fit for you. Consider asking about team dynamics or opportunities for professional development.
