At a Glance
- Tasks: Provide top-notch support for Microsoft 365, ensuring seamless customer experiences.
- Company: Join Avanade, a leader in tech innovation and career growth.
- Benefits: Enjoy competitive pay, professional development, and a vibrant work culture.
- Other info: Work in a dynamic team environment with endless learning opportunities.
- Why this job: Make a real impact by delivering tailored IT solutions to renowned clients.
- Qualifications: Passion for technology and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Location: Reading (full time on site)
Must be Eligible for Security Clearance
Unlock the potential of Microsoft 365 as a support engineer, ensuring our customers' M365 deployments are delivering as expected. Join us at Avanade, where creativity, innovation, and career growth thrive.
As a member of the UKI Delivery Centre Team, you will work on M365 projects for our clients. Do you enjoy developing long-lasting working relationships with clients in some of the biggest household names in the world, across a variety of industries? Dream of delivering innovative, tailored modern IT solutions that truly make a difference? Work with a team where your individual skills and experience are recognised and valued? Embrace your innate passion for technology, where you will be encouraged to continuously learn and develop your skills further. Join us as we shape the future with technology-driven excellence! Together we do what matters.
What you’ll do:
- Delivering M365 L1/L2 support for our customers.
- Take ownership of tickets, delivering support to SLA’s.
- Liaise closely with customers, keeping them updated with progress.
- Work closely with your Team and other Delivery Centre staff.
- Maintain strong working knowledge of the M365 suite, and all required tools and products.
- Work at a great customer location.
Equal Employment Opportunity Statement: All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Avanade is committed to providing veteran employment opportunities to our service men and women.
Please read Avanade's Hiring and Privacy Statement for more information on how we process your data during the Recruiting and Hiring process.
Microsoft M365 Support Engineer in London employer: Avanade Inc.
At Avanade, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters creativity and innovation in the heart of Reading. As a Microsoft M365 Support Engineer, you will not only engage with leading clients but also benefit from continuous learning and professional growth opportunities, all while working in a supportive team environment that values your contributions. Join us to make a meaningful impact through technology-driven solutions and enjoy the unique advantage of collaborating with some of the biggest names across various industries.
StudySmarter Expert Advice🤫
We think this is how you could land Microsoft M365 Support Engineer in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Avanade or in the M365 community. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your M365 knowledge. Make sure you can talk confidently about the tools and products you'll be supporting. Show us your passion for tech and how you can make a difference!
✨Tip Number 3
Practice your problem-solving skills! Think of common M365 issues and how you'd tackle them. We love candidates who can demonstrate their ability to think on their feet and provide solutions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re serious about joining the team at Avanade.
We think you need these skills to ace Microsoft M365 Support Engineer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Microsoft 365 and any relevant support roles. We want to see how your skills align with what we do, so don’t be shy about showcasing your tech prowess!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for technology and how you can contribute to our team. We love seeing candidates who can connect their experiences to the role.
Showcase Your Problem-Solving Skills:As a support engineer, you'll face challenges daily. In your application, share examples of how you've tackled issues in the past. We’re all about innovative solutions, so let us see your creative side!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our awesome team!
How to prepare for a job interview at Avanade Inc.
✨Know Your M365 Inside Out
Make sure you have a solid understanding of the Microsoft 365 suite. Brush up on the latest features and updates, as well as common issues users face. This will not only help you answer technical questions but also show your passion for the technology.
✨Showcase Your Customer Service Skills
Since the role involves liaising with customers, be prepared to discuss your experience in customer support. Think of specific examples where you've successfully resolved issues or built strong relationships with clients. This will demonstrate your ability to take ownership of tickets and deliver excellent service.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during the interview. Practice how you would handle specific M365 support situations, such as troubleshooting a common problem or managing a difficult customer interaction. This will help you think on your feet and showcase your problem-solving skills.
✨Emphasise Continuous Learning
Avanade values continuous learning, so be ready to talk about how you keep your skills updated. Mention any relevant courses, certifications, or personal projects related to M365. This shows that you're proactive and committed to professional growth, which aligns with their company culture.
