At a Glance
- Tasks: Manage IT systems for UK clients and ensure top-notch service delivery.
- Company: Avaloq, a leading wealth management tech provider with a diverse culture.
- Benefits: Flexible working, hybrid options, and a supportive work environment.
- Other info: Embrace diversity and grow your career in a collaborative atmosphere.
- Why this job: Join a mission to democratise wealth management and work with top financial institutions.
- Qualifications: Experience in IT Service Management within Financial Services and strong communication skills.
The predicted salary is between 50000 - 60000 £ per year.
This is an exciting opportunity for a Service Manager with experience in Financial Services to join our London office on an initial 6-month fixed term contract. As a member of the UK Service management team, you will be accountable for the successful management and maintenance of all IT systems and services provided to our UK SaaS clients; ensuring that IT services perform proficiently, with minimal downtime and to the highest level of customer (internal and external) satisfaction.
Your key tasks:
- Act as the single point of contact for SaaS Services for one or more UK customers (Infrastructure, application support and development).
- Coordinate Readiness Activities: Work with various teams to ensure all aspects of the product or service are ready for go live.
- Ensure the delivery of Cloud and Infrastructure.
- Follow up to ensure resolution.
- Contribute to the increase of customer satisfaction through the “Voice of the Customer” portal.
- Ensure tickets/requests raised contain the required documentation and follow defined SDLC processes.
Qualifications:
- Proven track record of successful delivery in a similar IT Service Management role in Financial Services.
- ITIL Certification and solid experience in incident, change and problem management.
- Robust analytical and strategic thinking, as well as the ability to grasp and document abstract and complex matters.
- Well-developed result driven motivation with the ability to manage multiple time-sensitive and sometimes conflicting priorities.
- Teamwork and ability to share knowledge with the team.
- Exemplary stakeholder management and communication skills both written and verbal.
- Entrepreneurial spirit, persistence, affinity and love to strive for new challenges.
- Proven track record with matrix management in IT Operations support services would be a bonus.
Additional Information:
We realize that managing work life balance is a challenge we all face in our daily lives and in order to support this we are pleased to offer hybrid and flexible working for most of our Avaloqers to maintain work life balance and still continue our fantastic Avaloq culture in our global offices. In Avaloq we are proud to embrace diversity and understand the success of our business is built on the power of different opinions. We are wholeheartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self. We hire, compensate and promote regardless of origin, age, gender identity, sexual orientation or any other traits that make us all unique.
Service Manager - 6-Month FTC employer: Avaloq
Avaloq is an exceptional employer that champions inclusivity and diversity, providing a supportive and flexible work environment in its London office. With a commitment to employee growth and collaboration, Avaloq empowers its colleagues to thrive while working with leading financial institutions, making it an ideal place for those seeking meaningful and rewarding careers in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager - 6-Month FTC
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at Avaloq or similar companies. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by researching Avaloq’s culture and values. Show us how you align with our mission to democratise access to wealth management and how your experience fits into that picture.
✨Tip Number 3
Practice your STAR technique for answering behavioural questions. We want to hear about specific situations where you’ve demonstrated your skills in IT Service Management and customer satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace Service Manager - 6-Month FTC
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Manager role. Highlight your experience in IT Service Management, especially in Financial Services, and don’t forget to mention your ITIL certification!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role at Avaloq and how your skills align with their mission to democratise access to wealth management.
Showcase Your Soft Skills:Avaloq values teamwork and communication, so be sure to showcase your stakeholder management skills and your ability to work collaboratively. Share examples of how you've successfully managed multiple priorities in the past.
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s the easiest way for us to review your application and get you on board with our fantastic team!
How to prepare for a job interview at Avaloq
✨Know Your Stuff
Make sure you brush up on your IT Service Management knowledge, especially in the context of Financial Services. Familiarise yourself with ITIL principles and be ready to discuss how you've successfully managed incidents, changes, and problems in previous roles.
✨Showcase Your Analytical Skills
Prepare examples that highlight your analytical and strategic thinking abilities. Think about complex situations you've navigated and how you documented them. Being able to articulate these experiences will demonstrate your capability to handle the abstract challenges that come with the role.
✨Emphasise Teamwork and Communication
Avaloq values collaboration, so be ready to share instances where you've worked effectively within a team. Highlight your stakeholder management skills and provide examples of how you've communicated complex information clearly, both verbally and in writing.
✨Demonstrate Your Entrepreneurial Spirit
Avaloq is looking for someone with an entrepreneurial mindset. Prepare to discuss times when you've taken initiative or tackled new challenges head-on. Show them your passion for innovation and how you strive to improve processes and customer satisfaction.
