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- Tasks: Provide top-notch IT support and troubleshoot tech issues for users worldwide.
- Company: Leading IT service provider in Edinburgh with a focus on diversity and inclusion.
- Benefits: Full-time role with competitive pay and opportunities for growth.
- Why this job: Join a global team and make a difference in user experience every day.
- Qualifications: Experience in IT support, especially with Windows and Microsoft 365.
- Other info: Dynamic workplace that values diverse perspectives and fosters career development.
The predicted salary is between 30000 - 42000 £ per year.
A leading IT service provider in Edinburgh is looking for a committed IT User Support Specialist to support their global IT User Support team.
Responsibilities include:
- Responding to user inquiries
- Troubleshooting hardware and software issues
- Managing employee onboarding and offboarding
The ideal candidate has a proven track record in IT support, experience with Windows and Microsoft 365 products, and a strong understanding of tech products. This is a full-time position aimed at fostering a diverse and inclusive workplace.
Onsite IT Support Specialist – Global User Support employer: Avaloq
Contact Detail:
Avaloq Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite IT Support Specialist – Global User Support
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work at companies you're interested in. A friendly chat can lead to insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. Think about how you'd troubleshoot specific hardware or software issues. We want you to show off your skills and confidence!
✨Tip Number 3
Don’t forget to showcase your soft skills! Being an IT Support Specialist isn’t just about tech knowledge; it’s also about communication. Be ready to demonstrate how you handle user inquiries with patience and clarity.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Onsite IT Support Specialist – Global User Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with IT support, especially with Windows and Microsoft 365. We want to see how your skills match the job description, so don’t be shy about showcasing your tech know-how!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our global team. Keep it friendly and professional – we love a personal touch!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled hardware and software issues in the past. We’re looking for someone who can think on their feet, so share those success stories that demonstrate your troubleshooting prowess!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Avaloq
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows and Microsoft 365 products. Be ready to discuss specific issues you've resolved in the past and how you approached troubleshooting. This will show your potential employer that you’re not just familiar with the tech, but that you can handle real-world problems.
✨Showcase Your Communication Skills
As an IT Support Specialist, you'll be interacting with users who may not be tech-savvy. Practice explaining complex concepts in simple terms. During the interview, demonstrate your ability to communicate clearly and effectively, as this is crucial for user support roles.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations, like a user struggling with a software issue or onboarding a new employee. Think of examples from your past experience where you successfully navigated similar challenges, and be ready to share those stories.
✨Emphasise Your Commitment to Diversity and Inclusion
Since the company values a diverse and inclusive workplace, be prepared to discuss how you can contribute to this environment. Share any experiences you have working in diverse teams or how you’ve supported inclusivity in your previous roles.
