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For Companies At a Glance
- Tasks: Provide top-notch IT support, troubleshoot issues, and manage onboarding/offboarding.
- Company: Leading tech company with a global presence and inclusive culture.
- Benefits: Growth opportunities, diverse work environment, and competitive salary.
- Why this job: Join a dynamic team and make a difference in user support.
- Qualifications: Strong IT support background and familiarity with Microsoft products.
- Other info: Exciting career growth in a collaborative and supportive setting.
The predicted salary is between 28000 - 42000 £ per year.
A leading technology company is seeking a committed IT User Support Specialist in Edinburgh to enhance its global IT User Support team. The role includes responding to user inquiries, troubleshooting hardware and software issues, and managing employee onboarding and offboarding processes.
Candidates should have a strong background in IT support, familiarity with Microsoft Windows and 365 products, and knowledge of ITIL best practices. The position offers a diverse and inclusive work environment with opportunities for growth.
Onsite IT Support Specialist, Global 1st/2nd Line employer: Avaloq
Contact Detail:
Avaloq Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite IT Support Specialist, Global 1st/2nd Line
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. Think about how you'd troubleshoot specific issues with Microsoft Windows or 365 products. We want you to shine when they ask about your experience!
✨Tip Number 3
Show off your soft skills! Being an IT User Support Specialist isn't just about tech knowledge; it's also about communication. Practice explaining complex concepts in simple terms to demonstrate your ability to help users effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Onsite IT Support Specialist, Global 1st/2nd Line
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support, especially with Microsoft Windows and 365 products. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our global team. Keep it friendly and professional – we love a personal touch!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled hardware and software issues in the past. We’re looking for candidates who can think on their feet and provide excellent user support, so let us know how you’ve done this before!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Avaloq
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Windows and 365 products. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your practical experience and problem-solving skills.
✨Familiarise Yourself with ITIL Practices
Since the role requires knowledge of ITIL best practices, take some time to review these concepts. Be prepared to explain how you've applied ITIL principles in previous roles, as this will demonstrate your understanding and commitment to effective IT support.
✨Prepare for User Scenarios
Think about common user inquiries and issues you might face in this role. Prepare responses that showcase your ability to troubleshoot effectively and communicate clearly with users, as this is key to providing excellent support.
✨Show Enthusiasm for Onboarding and Offboarding
The job involves managing employee onboarding and offboarding processes, so be ready to discuss your experience in these areas. Highlight any strategies you've used to ensure a smooth transition for users, as this reflects your commitment to a positive user experience.
