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- Tasks: Provide top-notch IT support and troubleshoot tech issues for a global team.
- Company: Join a diverse and inclusive tech company with a friendly culture in Edinburgh.
- Benefits: Full-time role with opportunities for growth and a supportive work environment.
- Why this job: Make a real impact by helping users and enhancing their tech experience.
- Qualifications: Experience in IT support and a knack for problem-solving is essential.
- Other info: Embrace diversity and be your authentic self in a welcoming workplace.
The predicted salary is between 36000 - 60000 £ per year.
To support the Global IT User Support team we are looking for a committed and skilled IT User Support Specialist. Due to our internationalization strategy, the User Support team must cover some other global locations remotely. Therefore, we are looking for a competent, responsible and independent person who helps us make this Global IT User Support Team a success. This requires close cooperation with all IT team members and users worldwide. You will be part of a warm, friendly and welcoming culture within the Edinburgh Office, so we expect you to be equally warm and welcoming.
Your key tasks:
- Respond to user inquiries and provide technical assistance
- Troubleshoot hardware, software and network issues
- Manage employee onboarding/offboarding (access devices, accounts)
- Provide ad-hoc support for meeting rooms
- Prioritize and resolve IT concerns and escalate serious issues to relevant stakeholders
- Documentation of systems, procedures and processes and provide accurate information and guidance on IT products or services
- Maintain and update IT equipment inventory
Qualifications:
- Strong proven track record of working as an IT User Support Specialist or comparable role
- Experience in providing 1st and 2nd level support
- Experience with various Microsoft Windows client and server operating systems
- Experience with Microsoft 365 products (Office365, SharePoint, Teams, Exchange Online, etc.)
- Good understanding of computer systems, mobile devices and other tech products
- Knowledge of ITIL Incident Management best practices
It would be a real bonus if you have:
- Working experience in a global context is a plus
- Exceptional analytical and problem-solving skills
- Advanced collaboration, communication and interpersonal skills
- Excellent organizational and time management skills
Additional Information:
In Avaloq, we are proud to embrace diversity and understand the success of our business is built on the power of different opinions. We are wholeheartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self. We hire, compensate and promote regardless of origin, age, gender identity, sexual orientation or any other fantastic traits that make us all unique. We have done our best to write this advert in an inclusive and neutral way. Please be aware that we will not accept speculative CV submissions for any of our roles from recruitment agencies and any unsolicited candidate submissions will be exempt from any payment expectations.
Remote Work: No
Employment Type: Full-time
Key Skills: Fund Management, Corporate Sales, HR Recruitment, Linux, Airlines
Department / Functional Area: Operations
Experience: years
Vacancy: 1
Onsite IT Support Specialist employer: Avaloq
Contact Detail:
Avaloq Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite IT Support Specialist
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at events. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common IT support scenarios. Think about how you'd troubleshoot issues or manage user inquiries. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your soft skills! Being warm and welcoming is key in this role. During interviews, share examples of how you've collaborated with teams or helped users feel supported.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team.
We think you need these skills to ace Onsite IT Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Onsite IT Support Specialist role. Highlight your experience with Microsoft 365 products and any global support experience you have. We want to see how you can contribute to our friendly team!
Craft a Personal Cover Letter: Your cover letter is your chance to show us your personality! Share why you're excited about joining our Global IT User Support team and how your warm and welcoming nature fits into our culture. Let us know what makes you unique!
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love seeing analytical and problem-solving skills in action, so don’t hold back on sharing those success stories!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people. We can’t wait to hear from you!
How to prepare for a job interview at Avaloq
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Windows client and server operating systems, as well as Microsoft 365 products. Be ready to discuss your experience with troubleshooting hardware, software, and network issues, as this will be crucial for the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled IT issues in the past. Think about specific situations where you had to analyse a problem and come up with a solution. This will demonstrate your analytical skills and ability to work independently.
✨Emphasise Team Collaboration
Since the role involves working closely with global team members, highlight your experience in collaborative environments. Share instances where you’ve successfully communicated and cooperated with others to resolve IT concerns or improve processes.
✨Be Warm and Welcoming
Remember that the company values a friendly culture. During the interview, let your personality shine through. Show enthusiasm and approachability, as they’re looking for someone who fits into their warm and welcoming environment.
