AMS Europe Team Lead Wealth & Front in Edinburgh

Company Description

Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 170 clients in 35 countries. We are an industry‐leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and neo banks. Our research‐led approach and continual innovation is powered by the passion and creativity of our colleagues. We seek talented people to join us on our mission to orchestrate the financial ecosystem and democratise access to wealth management. Avaloq offers the opportunity to work closely with some of the world's leading financial institutions, shape careers, and collaborate in a supportive and flexible environment.

Job Description

Join our Wealth and Front unit as a Team Lead, where you'll steer a skilled group of business analysts focusing on Web & Mobile, Static Data, CRM, PFM, and Rebalancing, and oversee their second‐level support responsibilities. You'll manage a dynamic team, foster relationships with prestigious banking clients, and keep our incident backlog organised and under control. The role offers collaboration across stakeholders and exposure to some of the top names in the financial industry.

Your key tasks:

• Lead daily stand‐ups and team meetings to ensure proficient operations.
• Evaluate and provide feedback on team member performance, assign tasks and projects, promote cohesion, address conflicts, and monitor workload, redistributing duties as needed.
• Incorporate team‐building activities to enhance collaboration among members.
• Collaborate with product managers to create solutions that meet market demands while strictly adhering to security and compliance standards.
• Guide your team through complex solution development.
• Engage with key stakeholders to comprehend their requirements and align them with technical efforts.
• Facilitate effective communication between technical teams and banking clients, providing regular status updates and reports.
• Act as a bridge to ensure business and technical goals are in sync, coordinating vital meetings and workshops.
• Identify and rectify inefficiencies in current workflows, and devise enhancement strategies.
• Work with business analysts to delineate processes for vital platform operations, fostering cross‐departmental cooperation for seamless integration.
• Investigate the root causes of platform incidents to prioritise and streamline issue resolution.
• Provide comprehensive analyses and recommend enhancements to prevent future problems.
• Collaborate with developers to execute fixes and maintain an informed knowledge base on platform solutions and existing issues.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 3+ years of incident management and second‐level support experience.
• 2+ years of leading technical teams in a business analysis or similar environment.
• Ideally experience within the IT and banking sectors.
• Expertise in Web & Mobile, Static Data and/or Rebalancing.
• Experience managing incident backlogs and issue resolution prioritisation.
• Proficient in SQL.
• Nice to have: PL/SQL or experience in Avaloq Script.
• Understanding of compliance and security standards in the financial sector.
• A track record of successful team leadership and/or project management.
• Proven experience in facilitating effective team communication and collaboration.
• Evidence of successfully guiding teams through complex technical solution development.

Additional Information

We recognise that managing work‐life balance is a challenge and offer hybrid and flexible working for most Avaloqers to maintain that balance while sustaining our vibrant culture across global offices. We celebrate diversity and are committed to an inclusive environment where you can be your authentic self. We hire, compensate and promote regardless of origin, age, gender identity, sexual orientation or any other traits that make us unique.