AMS Europe Team Lead Wealth & Front - Edinburgh

Company Description

Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 170 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and neo banks. Our research led approach and continual innovation is powered by the passion and creativity of our colleagues. We are always looking for talented people to join us on our mission to orchestrate the financial ecosystem and democratize access to wealth management. Avaloq offers the opportunity to work closely with some of the world’s leading financial institutions as we jointly develop and shape careers. Championing a collaborative, supportive and flexible work environment empowers our colleagues to reach their full potential.

Job Description

Join our Wealth and Front unit as a Team Lead, where you'll steer a skilled group of business analysts focusing on crucial elements like Web & Mobile, Static Data, CRM, PFM and Rebalancing, as well as overseeing their second-level support responsibilities. You'll handle a dynamic team, foster meaningful connections with prestigious banking clients, and keep our incident backlog organized and under control. This role offers you a chance to collaborate with a range of stakeholders, gaining valuable insights and experiences with some of the top names in the financial industry.

Your key tasks:

• Lead daily stand-ups and team meetings to ensure proficient operations.
• Evaluate and provide feedback on team member performance, assigning tasks and projects accordingly.
• Promote team cohesion, address conflicts, and monitor workload, redistributing duties as needed.
• Incorporate team-building activities to enhance collaboration among members.
• Collaborate with product managers to create solutions that meet market demands while strictly adhering to security and compliance standards.
• Lead your team through the intricacies of developing these complex solutions appropriately.
• Engage with key stakeholders to comprehend their requirements and align them with technical efforts.
• Facilitate effective communication between technical teams and banking clients, providing regular status updates and reports.
• Act as a bridge to ensure business and technical goals are in sync and coordinate vital meetings and workshops with stakeholders.
• Identify and rectify inefficiencies in current workflows, and devise enhancement strategies.
• Collaborate with business analysts to delineate processes for vital platform operations.
• Foster cross-departmental cooperation to seamlessly integrate platform solutions.
• Investigate the root causes of platform incidents to prioritize and streamline issue resolution.
• Offer comprehensive analyses and recommend enhancements to avert future system problems.
• Collaborate with developers to execute necessary fixes and maintain an informed knowledge base on platform solutions and existing issues.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 3+ years with incident management and second-level support.
• 2+ years leading technical teams in a business analysis or similar environment.
• Ideally experience within the IT and banking sectors.
• Expertise in Web & Mobile, Static Data and/or Rebalancing.
• Experience in managing incident backlogs and issue resolution prioritization.
• Experienced in SQL.
• Nice to have: PL/SQL or Experience in Avaloq Script.
• Understanding of compliance and security standards in the financial sector.
• A track record of successful team leadership and/or project management.
• Proven experience in facilitating effective team communication and collaboration.
• Evidence of successfully guiding teams through complex technical solution development.

Additional Information

We realize that managing work life balance is a challenge we all face in our daily lives and in order to support with this we are pleased to offer hybrid and flexible working for most of our Avaloqers to maintain work life balance and still continue our fantastic Avaloq culture in our global offices.

In Avaloq we are proud to embrace diversity and understand the success of our business is built on the power of different opinions, we are wholeheartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self.

We hire, compensate and promote regardless of origin, age, gender identity, sexual orientation or any other fantastic traits that make us all unique, we have done our best to write this advert in an inclusive and neutral way.

Please be aware that we will not accept speculative CV submissions for any of our roles from recruitment agencies, and any unsolicited candidate submissions will be exempt from any payment expectations.