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For Companies At a Glance
- Tasks: Provide top-notch support, troubleshoot tech issues, and manage IT inventory.
- Company: Global tech provider in Edinburgh with a focus on inclusivity and collaboration.
- Benefits: Competitive salary, diverse work culture, and opportunities for growth.
- Why this job: Join a dynamic team and make a difference in user support globally.
- Qualifications: Experience in user support, knowledge of Microsoft Windows and 365, understanding of ITIL.
- Other info: Be part of a diverse environment that values your contributions.
The predicted salary is between 28800 - 43200 £ per year.
A global technology provider in Edinburgh is seeking an IT User Support Specialist to join their Global IT User Support team. The role involves responding to inquiries, troubleshooting hardware and software issues, and maintaining IT inventory.
The ideal candidate has a proven track record in user support, experience with Microsoft Windows and 365 products, and a good understanding of ITIL practices. This position is part of a collaborative environment that values inclusivity and diversity.
Global IT User Support Specialist employer: Avaloq Group
Contact Detail:
Avaloq Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global IT User Support Specialist
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give us insights into the company culture and maybe even a referral!
✨Tip Number 2
Show off your skills in the interview! Prepare to discuss specific examples of how you've tackled user support issues before. We want to see that you can troubleshoot like a champ!
✨Tip Number 3
Research the company’s values and ITIL practices. When we align our answers with what they care about, it shows we’re not just another candidate—we're the right fit!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the team!
We think you need these skills to ace Global IT User Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with user support and familiarity with Microsoft Windows and 365 products. We want to see how your skills align with the role, so don’t be shy about showcasing your ITIL knowledge!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our collaborative environment. We love seeing personality, so let us know what makes you tick!
Showcase Problem-Solving Skills: In your application, give examples of how you've successfully troubleshot hardware and software issues in the past. We’re looking for candidates who can think on their feet and provide effective solutions, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Avaloq Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Windows and 365 products. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your practical experience and problem-solving skills.
✨Familiarise Yourself with ITIL Practices
Since the role requires a good understanding of ITIL practices, take some time to review the key concepts. Be prepared to explain how you've applied these principles in previous roles, as it demonstrates your ability to work within structured frameworks.
✨Showcase Your Communication Skills
User support is all about communication! Think of examples where you've successfully resolved user issues through clear and effective communication. This will highlight your ability to work collaboratively in a diverse environment.
✨Prepare Questions for Them
Interviews are a two-way street, so come armed with questions about the team dynamics and company culture. This shows your interest in inclusivity and helps you gauge if the environment aligns with your values.
