At a Glance
- Tasks: Manage IT systems for UK SaaS clients and ensure top-notch service delivery.
- Company: Join a leading financial services firm in London with a dynamic team.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Exciting 6-month contract with potential for future opportunities.
- Why this job: Be the go-to person for clients and make a real difference in their service experience.
- Qualifications: Experience in service management and strong communication skills are essential.
The predicted salary is between 50000 - 60000 £ per year.
This is an exciting opportunity for a Service Manager with experience in Financial Services to join our London office on an initial 6-month fixed term contract. As a member of the UK Service management team, you will be accountable for the successful management and maintenance of all IT systems and services provided to our UK SaaS clients; ensuring that IT services perform proficiently, with minimal downtime and to the highest level of customer (internal and external) satisfaction.
Your key tasks:
- Act as the single point of contact for SaaS Services for one or more UK customers (Infrastructure, application support and development).
- Coordinate Readiness Activities: Work with various teams to ensure all aspects of the product or service are ready for go live.
- Ensure the delivery of Cloud and Infrastructure (C&I) and Application Management Services (AMS) according to the Service Level Agreements (SLAs) contracted to our customers.
- Regularly update, review or re-define SLAs with the customers and take responsibility for the external and internal communication in the event of a major incident.
- Coordinate the internal departments in order to drive remedial actions to harbour a continual service improvement ethos and regularly report on the services’ status to customers and to the Avaloq Management Team.
- Act as a supervisor for the implementation of the Service Management processes and proactively initiate actions required to maintain and/or improve the service level.
- Maintain effective communication with the customer(s) and the account managers and manage customer complaints, providing appropriate solutions; follow up to ensure resolution. Contribute to the increase of the customer satisfaction, through the “Voice of the Customer” portal.
- Ensure tickets/requests raised contain the required documentation and follow defined SDLC processes.
Service Manager - 6-Month FTC employer: Avaloq AG
Join our dynamic team in London as a Service Manager, where you will thrive in a collaborative work culture that prioritises employee growth and development. We offer a supportive environment with opportunities for professional advancement, competitive benefits, and a commitment to maintaining high standards of customer satisfaction. Experience the unique advantage of working in a vibrant city while contributing to innovative IT solutions for our UK SaaS clients.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager - 6-Month FTC
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its services. Understand their SLAs and how they manage customer satisfaction. This will help you showcase your knowledge and make a great impression!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to service management and customer communication. We can help you with mock interviews to boost your confidence!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing familiar faces from our community!
We think you need these skills to ace Service Manager - 6-Month FTC
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Manager role. Highlight your experience in Financial Services and any relevant IT systems management skills. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this 6-month FTC. Share specific examples of how you've successfully managed IT services and improved customer satisfaction in the past.
Showcase Your Communication Skills:As a Service Manager, communication is key. In your application, demonstrate your ability to communicate effectively with both internal teams and customers. We love seeing candidates who can articulate their thoughts clearly!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Avaloq AG
✨Know Your Stuff
Make sure you brush up on your knowledge of IT systems and services, especially in the context of SaaS. Familiarise yourself with common issues that clients face and how to resolve them. This will show that you're not just a candidate, but someone who understands the industry.
✨Showcase Your Communication Skills
As a Service Manager, you'll need to communicate effectively with both customers and internal teams. Prepare examples of how you've successfully managed customer complaints or coordinated with different departments in the past. This will highlight your ability to maintain strong relationships and ensure customer satisfaction.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like handling a major incident or redefining SLAs. Think through your approach to these scenarios beforehand, focusing on your problem-solving skills and how you would drive continual service improvement.
✨Demonstrate Your Customer-Centric Approach
Prepare to discuss how you've contributed to customer satisfaction in previous roles. Use specific examples that illustrate your commitment to understanding the 'Voice of the Customer' and how you’ve implemented feedback to improve services.
