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- Tasks: Provide top-notch IT support and troubleshoot tech issues for a global team.
- Company: Join a diverse and inclusive tech company with a friendly culture in Edinburgh.
- Benefits: Full-time role with opportunities for growth and a welcoming work environment.
- Why this job: Make a real impact by helping users and enhancing their tech experience.
- Qualifications: Experience in IT support and a knack for problem-solving is essential.
- Other info: Embrace diversity and be your authentic self in a supportive workplace.
The predicted salary is between 36000 - 60000 £ per year.
To support the Global IT User Support team we are looking for a committed and skilled IT User Support Specialist. Due to our internationalization strategy, the User Support team must cover some other global locations remotely. Therefore, we are looking for a competent, responsible and independent person who helps us make this Global IT User Support Team a success. This requires close cooperation with all IT team members and users worldwide. You will be part of a warm, friendly and welcoming culture within the Edinburgh Office, so we expect you to be equally warm and welcoming.
Your key tasks:
- Respond to user inquiries and provide technical assistance
- Troubleshoot hardware, software and network issues
- Manage employee onboarding/offboarding (access devices, accounts)
- Provide ad-hoc support for meeting rooms
- Prioritize and resolve IT concerns and escalate serious issues to relevant stakeholders
- Documentation of systems, procedures and processes and provide accurate information and guidance on IT products or services
- Maintain and update IT equipment inventory
Qualifications:
- Strong proven track record of working as an IT User Support Specialist or comparable role
- Experience in providing 1st and 2nd level support
- Experience with various Microsoft Windows client and server operating systems
- Experience with Microsoft 365 products (Office365, SharePoint, Teams, Exchange Online, etc.)
- Good understanding of computer systems, mobile devices and other tech products
- Knowledge of ITIL Incident Management best practices
It would be a real bonus if you have:
- Working experience in a global context is a plus
- Exceptional analytical and problem-solving skills
- Advanced collaboration, communication and interpersonal skills
- Excellent organizational and time management skills
In Avaloq, we are proud to embrace diversity and understand the success of our business is built on the power of different opinions. We are wholeheartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self. We hire, compensate and promote regardless of origin, age, gender identity, sexual orientation or any other fantastic traits that make us all unique. We have done our best to write this advert in an inclusive and neutral way.
Please be aware that we will not accept speculative CV submissions for any of our roles from recruitment agencies and any unsolicited candidate submissions will be exempt from any payment expectations.
Remote Work: No
Employment Type: Full-time
Onsite IT Support Specialist employer: Avaloq AG
Contact Detail:
Avaloq AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite IT Support Specialist
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at events. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common IT support scenarios. Think about how you'd troubleshoot issues or handle user inquiries. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your soft skills! Being warm and welcoming is key in this role, so be sure to highlight your communication and interpersonal skills during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Onsite IT Support Specialist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We love a warm and welcoming vibe, so don’t be afraid to show us who you are. A friendly tone can make a big difference in how we perceive your fit within our team.
Tailor Your CV: Make sure to tailor your CV to highlight your experience as an IT User Support Specialist. Focus on relevant skills like troubleshooting and user support, and mention any experience with Microsoft 365 products. This helps us see how you can contribute to our Global IT User Support Team.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points for your skills and experiences to make it easy for us to read. We appreciate straightforward communication, especially when it comes to technical roles!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen and know how to follow instructions!
How to prepare for a job interview at Avaloq AG
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Windows client and server operating systems, as well as Microsoft 365 products. Be ready to discuss your experience with troubleshooting hardware, software, and network issues, as this will likely come up during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled IT issues in the past. Think about specific situations where you had to analyse a problem and come up with a solution. This will demonstrate your analytical skills and ability to work independently, which are key for this role.
✨Emphasise Team Collaboration
Since the role involves close cooperation with global IT team members, be ready to talk about your experience working in teams. Share examples of how you've communicated effectively with colleagues and users, especially in a diverse environment.
✨Be Warm and Welcoming
Given the friendly culture in the Edinburgh Office, it's important to convey your personality during the interview. Show enthusiasm and approachability, as this aligns with the company’s values. A positive attitude can go a long way in making a great impression!
