At a Glance
- Tasks: Lead customer success initiatives and build strong relationships with clients in the social housing sector.
- Company: Dynamic tech provider focused on social housing solutions in Warrington.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Join a diverse team committed to inclusivity and equal opportunities.
- Why this job: Make a real difference in the community while leading a passionate team.
- Qualifications: Experience in client management and a passion for supporting vulnerable people.
The predicted salary is between 50000 - 60000 £ per year.
Our client is seeking a Head of Customer Success to support a Social Housing technology provider in Warrington. The Head of Customer Success role is a new position for the business and will be predominantly field-based. Whoever takes on the post will be responsible for growing relationships with existing clients, managing a small team focused on growing engagement all whilst being very solution focused.
Responsibilities
- Ensuring that superb relationships exist throughout business clients
- Setting Key Account Objectives per account, reporting on service adoption through data and plans on agreed targets
- Leading the customer success function, setting, managing and inspecting team members goals and objectives to ensure overall goals are met
- Supporting the team with resident and staff presentations
- Taking responsibility for all client reporting, producing high-quality reports and presentations on all aspects of the use of service, capturing customer and client feedback
- Leading on strategic clients quarterly review meetings, presenting the latest status of all accounts and pulling in other colleagues as needed to support
- Working with the Head of Marketing and Head of Client Development to create a three‐year Customer Success Journey building out a drafted framework
- Liaising with the Head of People to create content for our Learning Management System, covering but not limited to client staff training, presentations and installer training
- Developing a return on investment model of services
- Identifying service improvements in conjunction with Technical and Operations teams
Qualifications
- Experience in a business development, client management or client relationship role
- Experience working with vulnerable people or charities
- An ability to work flexibly
Head of Customer Success in Winwick employer: avalonhousing
As a leading Social Housing technology provider based in Warrington, our client offers an exceptional work environment that prioritises employee growth and development. With a strong focus on collaboration and innovation, the Head of Customer Success will have the opportunity to shape the customer experience while working alongside a dedicated team committed to making a positive impact in the community. The company fosters a culture of inclusivity and support, ensuring that every employee feels valued and empowered to succeed.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Customer Success in Winwick
✨Tip Number 1
Network like a pro! Reach out to your connections in the social housing sector and let them know you're on the hunt for a Head of Customer Success role. Personal recommendations can really give you an edge.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their values, mission, and the specific challenges they face in customer success. This will help you tailor your answers and show you're genuinely interested.
✨Tip Number 3
Showcase your experience with vulnerable people or charities during interviews. Share specific examples of how you've built relationships and driven engagement in similar roles. This will highlight your fit for the position.
✨Tip Number 4
Don't forget to apply through our website! We want to see your application and help you land that dream job. Plus, it makes it easier for us to keep track of your progress and support you along the way.
We think you need these skills to ace Head of Customer Success in Winwick
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Head of Customer Success role. Highlight your experience in client management and any relevant work with vulnerable people or charities. We want to see how your background aligns with our mission!
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to grow relationships and manage teams. Use data and examples to illustrate how you've successfully driven engagement and improved client satisfaction.
Be Solution-Focused:In your application, emphasise your problem-solving skills and how you've approached challenges in previous positions. We’re looking for someone who can think strategically and lead the customer success function effectively.
Apply Through Our Website:We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and get you in the running for this exciting opportunity!
How to prepare for a job interview at avalonhousing
✨Know Your Client
Before the interview, research the social housing technology provider thoroughly. Understand their mission, values, and the specific challenges they face in customer success. This will help you tailor your responses and demonstrate your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Head of Customer Success, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on goal-setting, performance management, and team support. Highlight your ability to inspire and motivate others to achieve their objectives.
✨Prepare for Data-Driven Discussions
Since the role involves reporting on service adoption and client feedback, be ready to discuss how you've used data to drive decisions in previous roles. Bring examples of reports or presentations you've created that showcase your analytical skills and solution-focused approach.
✨Engage with Strategic Thinking
The position requires developing a three-year Customer Success Journey. Think about how you would approach this task and be prepared to share your ideas during the interview. Discuss how you would collaborate with other departments to create a cohesive strategy that benefits both clients and the company.
