At a Glance
- Tasks: Lead customer success initiatives and build strong relationships with clients in the social housing sector.
- Company: Dynamic tech provider focused on social housing solutions in Warrington.
- Benefits: Flexible working, competitive salary, and opportunities for professional growth.
- Other info: Join a diverse team committed to inclusivity and equal opportunities.
- Why this job: Make a real difference in the community while leading a passionate team.
- Qualifications: Experience in client management and a passion for helping vulnerable people.
The predicted salary is between 50000 - 60000 £ per year.
Our client is seeking a Head of Customer Success to support a Social Housing technology provider in Warrington. The Head of Customer Success role is a new position for the business and will be predominantly field-based. Whoever takes on the post will be responsible for growing relationships with existing clients, managing a small team focused on growing engagement all whilst being very solution focused.
Responsibilities
- Ensuring that superb relationships exist throughout business clients
- Setting Key Account Objectives per account, reporting on service adoption through data and plans on agreed targets
- Leading the customer success function, setting, managing and inspecting team members goals and objectives to ensure overall goals are met
- Supporting the team with resident and staff presentations
- Taking responsibility for all client reporting, producing high-quality reports and presentations on all aspects of the use of service, capturing customer and client feedback
- Leading on strategic clients quarterly review meetings, presenting the latest status of all accounts and pulling in other colleagues as needed to support
- Working with the Head of Marketing and Head of Client Development to create a three‑year Customer Success Journey building out a drafted framework
- Liaising with the Head of People to create content for our Learning Management System, covering but not limited to client staff training, presentations and installer training
- Developing a return on investment model of services
- Identifying service improvements in conjunction with Technical and Operations teams
Qualifications
- Experience in a business development, client management or client relationship role
- Experience working with vulnerable people or charities
- An ability to work flexibly
Equal Opportunity Statement
Avalon, trading name of Spirehouse Recruitment Limited, is an equal opportunities employment business and employment agency. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all individuals.
Head of Customer Success in Warrington employer: avalonhousing
As a leading Social Housing technology provider based in Warrington, our client offers an exceptional work environment that prioritises employee growth and development. With a strong focus on collaboration and innovation, the Head of Customer Success will have the opportunity to shape the customer experience while working alongside a dedicated team committed to making a positive impact in the community. The company fosters a culture of inclusivity and support, ensuring that every employee feels valued and empowered to succeed.
