Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage properties, ensure safety, and deliver excellent customer service.
- Company: Join a supportive team dedicated to transforming housing services.
- Benefits: Competitive salary, car allowance, and a full-time role with career growth.
- Why this job: Make a real difference in the community while developing your skills.
- Qualifications: Passion for customer service and understanding of housing management.
- Other info: Diverse and inclusive workplace with opportunities for personal development.
The predicted salary is between 34050 - 34050 £ per year.
Avalon is currently supporting a client of ours within Cheshire for the recruitment of a Tenancy Services Officer.
The Opportunity:
My client in Cheshire is seeking a Tenancy Services Officer on a permanent basis. This role shall cover Cheshire and a patch of 400 to 500 properties. The main areas of the role shall be within Tenancy, Generic Housing and minimal ASB.
The successful candidate will:
- Complete regular inspections and manage all communal areas to ensure that health and safety regulations are complied with, including keeping areas free from hazards, and implementing the recommendations from Fire Risk Assessments.
- Deliver performance to various agreed KPIs for each service area covered, including voids, ASB, tenancy sustainment, income and social value.
- Effective contract management of communal service contractors and resolution of customer queries e.g. grounds maintenance, cleaning.
- Work collaboratively to ensure aids and adaptations are dealt with effectively and promptly.
- Support the delivery of corporate objectives, helping transform the way services are designed and delivered to ensure they meet the demand and expectation of customers.
- Support the delivery of robust income management recovery service, starting with new rent accounts at tenancy sign up.
Further information:
- Interviews to commence ASAP.
- Permanent.
- £34,050 + Car allowance at £3,879.71.
- Full-time working pattern – 35 hours.
Requirements:
- Understanding of housing management in the social sector.
- Knowledge and passion for delivering customer service excellence.
- Understanding of supported accommodation.
- Full UK drivers licence with access to a vehicle.
Tenancy Services Officer in Chester employer: avalonhousing
Contact Detail:
avalonhousing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Services Officer in Chester
✨Tip Number 1
Get to know the company and its values before your interview. Research their approach to tenancy services and think about how your experience aligns with their goals. This will help you stand out as someone who genuinely cares about the role.
✨Tip Number 2
Practice common interview questions related to housing management and customer service. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you showcase your skills effectively.
✨Tip Number 3
Don’t forget to prepare some thoughtful questions for your interviewer. This shows that you’re engaged and interested in the role. Ask about their current challenges in tenancy services or how they measure success in the position.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Tenancy Services Officer in Chester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Tenancy Services Officer role. Highlight your experience in housing management and customer service, as these are key areas for us. Use specific examples that demonstrate your skills and achievements.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our needs. Keep it concise but engaging, and don’t forget to mention your understanding of the social sector.
Showcase Your Knowledge: In your application, show us that you understand the challenges and responsibilities of a Tenancy Services Officer. Mention any relevant experience with inspections, contract management, or customer queries to demonstrate your readiness for the role.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you receive updates directly from us. Plus, it’s super easy to do!
How to prepare for a job interview at avalonhousing
✨Know Your Stuff
Make sure you brush up on your understanding of housing management in the social sector. Familiarise yourself with key terms and concepts related to tenancy services, as well as any recent changes in regulations that might affect the role.
✨Showcase Customer Service Skills
Prepare examples that highlight your passion for delivering customer service excellence. Think about situations where you've gone above and beyond for a customer or resolved a tricky issue effectively.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing communal areas or dealing with ASB. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to work collaboratively.
✨Demonstrate Your Organisational Skills
Since this role involves managing a patch of 400 to 500 properties, be prepared to discuss how you prioritise tasks and manage your time effectively. Share any tools or methods you use to stay organised and ensure nothing falls through the cracks.
