Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Oversee housing management operations and ensure tenants receive top-notch service.
- Company: Avalon, a supportive housing provider with a focus on inclusivity.
- Benefits: Remote work, competitive salary of £50,000, and opportunities for career progression.
- Why this job: Make a real difference in tenants' lives while developing your housing management skills.
- Qualifications: CIH Level 3 or above preferred, with relevant housing management experience.
- Other info: Join a dynamic team dedicated to improving housing services.
The predicted salary is between 42000 - 58000 £ per year.
Avalon are recruiting for a Senior Housing Manager with very strong housing benefit experience on a remote basis for a supported housing provider. The successful candidate will oversee day-to-day housing management operations, ensuring tenants receive a high-quality and efficient service.
Responsibilities
- Utilise extensive knowledge of housing benefit to provide accurate advice and guidance to residents and challenge local authorities.
- Oversee all housing management activities, including income and referrals management.
- Monitor managing agent's performance against KPIs and implement performance improvement plans when needed.
- Resolve complex tenancy management issues, such as anti-social behaviour (ASB) and tenancy breaches.
- Provide guidance to managing agents on tenancy management issues.
- Support the income team and liaise with credit control to ensure timely payments.
- Produce regular reports on housing management, income performance, and referrals.
- Report to the Head of Operations and work with the Managing Agent to deliver key services; the role is self-sufficient with no dedicated administrative support.
Salary: £50,000 per annum
Work Arrangement: A remote-based position with an opportunity to work in a Head Office should it be requested.
Progression: The role involves contributing to the review of the Intensive Housing Management service and wider improvement plans.
Requirements
Qualifications: CIH qualified to Level 3 or above is desired, along with other relevant housing management qualifications.
Experience: Previous experience in a similar role within a housing association is essential, with a proven track record of delivering performance improvement plans. Experience working with Intensive Housing Management models and knowledge of Housing Benefit regulations are essential.
Skills: Must champion putting tenants at the heart of the service, with excellent contract management and communication skills. Strong report-writing and stakeholder management skills are essential.
Personal Attributes: The ideal candidate will be resilient, reliable, and highly self-motivated with a "can-do" attitude.
Please apply for this role online or contact Matt Baird at Avalon for a confidential discussion.
Avalon, trading name of Spirehouse Recruitment Limited, is an equal opportunities employment business and employment agency. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all individuals.
Housing Manager in London employer: Avalon (Formerly Spirehouse Social Housing)
Contact Detail:
Avalon (Formerly Spirehouse Social Housing) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by brushing up on your housing benefit knowledge and recent trends in the sector. We recommend practising common interview questions with a friend or even in front of the mirror to boost your confidence.
✨Tip Number 3
Showcase your skills! When you get the chance to chat with potential employers, highlight your experience with performance improvement plans and tenant management. Make sure they see how you can add value to their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Housing Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Housing Manager role. Highlight your housing benefit experience and any relevant qualifications, like CIH Level 3. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about housing management and how you can contribute to our team. Keep it concise but impactful – we love a good story!
Showcase Your Achievements: When detailing your experience, focus on specific achievements. Did you implement a performance improvement plan that made a difference? We want to hear about it! Numbers and outcomes speak volumes.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Avalon (Formerly Spirehouse Social Housing)
✨Know Your Housing Benefits Inside Out
Make sure you brush up on your knowledge of housing benefits before the interview. Be prepared to discuss specific regulations and how they impact tenants. This will show that you’re not just familiar with the basics, but that you can provide accurate advice and guidance.
✨Demonstrate Your Management Skills
Think of examples from your previous roles where you successfully managed housing operations or improved performance. Be ready to share how you resolved complex issues like anti-social behaviour or tenancy breaches, as this will highlight your problem-solving abilities.
✨Showcase Your Communication Skills
Since the role requires excellent communication, practice articulating your thoughts clearly. Prepare to discuss how you’ve effectively communicated with stakeholders in the past, especially when it comes to guiding managing agents or liaising with credit control.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about their current challenges in housing management or their expectations for the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
