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- Tasks: Lead service improvements for tenants and leaseholders in social housing.
- Company: Avalon is dedicated to enhancing housing quality and tenant satisfaction.
- Benefits: Enjoy hybrid working, a competitive salary, and a supportive team environment.
- Why this job: Make a real impact on housing services while developing your career in a meaningful sector.
- Qualifications: Knowledge of the housing landscape and a full UK driver's licence required.
- Other info: This is a 12-month fixed-term contract with a focus on regulatory compliance.
The predicted salary is between 28000 - 36000 £ per year.
Avalon is currently supporting a client within the West Midlands with the recruitment of a Housing Quality & Service Improvement Manager.
The Opportunity:
My client is seeking a Housing Quality & Service Improvement Manager for a 12-month fixed-term period.
This role will have a sole purpose on service delivery and improvement for both tenants and leaseholders. Having a clear insight and knowledge of Social Housing and the regulator is significant to proceeding with this role.
The successful candidate will:
- Support the organisation\’s commitment to keeping tenants and leaseholders at the centre of service improvement.
- Contribute to the delivery of the Social Housing (Regulation) Act 2023
- Help manage and improve a housing stock for tenants and leaseholders
- Assist in delivering a transformational housing programme
- Deliver key improvements in asset compliance
- Lead preparations for regulatory inspections, including: Procuring external support
- Support the leadership team with performance framework updates
Further information:
- 12-month contract
- 37 hours per working week
- Hybrid working
- £32,900 – £41,511 per annum
Requirements:
- Knowledgeable about the housing landscape and the Regulator’s role
- DBS in place on the update service
- Full UK driver\’s licence with access to a vehicle
Avalon, trading name of Spirehouse Recruitment Limited. Spirehouse Recruitment is an equal opportunities employment business and employment agency. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all individuals.
Housing Quality & Service Improvement Manager employer: Avalon (Formerly Spirehouse Social Housing)
Contact Detail:
Avalon (Formerly Spirehouse Social Housing) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Quality & Service Improvement Manager
✨Tip Number 1
Familiarise yourself with the Social Housing (Regulation) Act 2023. Understanding the key elements of this legislation will not only help you in interviews but also demonstrate your commitment to improving service delivery for tenants and leaseholders.
✨Tip Number 2
Network with professionals in the housing sector, especially those who have experience with regulatory inspections. Engaging with others in the field can provide valuable insights and may even lead to referrals or recommendations.
✨Tip Number 3
Stay updated on current trends and challenges within social housing. Being knowledgeable about recent developments will allow you to speak confidently about how you can contribute to service improvement during discussions with the hiring team.
✨Tip Number 4
Prepare specific examples from your past experiences that showcase your ability to manage housing stock and improve compliance. Having these examples ready will help you articulate your value to the organisation effectively.
We think you need these skills to ace Housing Quality & Service Improvement Manager
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Housing Quality & Service Improvement Manager position. Make sure you understand the key responsibilities and requirements, especially regarding social housing and regulatory knowledge.
Tailor Your CV: Customise your CV to highlight relevant experience in housing management, service improvement, and compliance with regulations. Use specific examples that demonstrate your ability to deliver improvements for tenants and leaseholders.
Craft a Compelling Cover Letter: Write a cover letter that clearly outlines your passion for improving housing services and your understanding of the Social Housing (Regulation) Act 2023. Mention how your skills align with the organisation's commitment to tenant and leaseholder satisfaction.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Avalon (Formerly Spirehouse Social Housing)
✨Show Your Knowledge of Social Housing
Make sure to brush up on your understanding of the social housing landscape and the role of the regulator. Be prepared to discuss recent changes, such as the Social Housing (Regulation) Act 2023, and how they impact service delivery.
✨Emphasise Tenant-Centric Approaches
Since the role focuses on keeping tenants and leaseholders at the centre of service improvement, share examples from your past experiences where you successfully implemented tenant-focused initiatives or improvements.
✨Prepare for Regulatory Inspections
Understand the process of regulatory inspections and be ready to discuss how you would lead preparations for these. Mention any experience you have in procuring external support or managing compliance issues.
✨Demonstrate Leadership and Collaboration Skills
Highlight your ability to work with leadership teams and contribute to performance framework updates. Share specific instances where you collaborated with others to achieve significant improvements in service delivery.
