Social Housing Administrator Avalon is seeking an experienced, detail-oriented Social Housing Administrator for a 3-month contract with a strong chance of extension. Based in Leicester, this role pays £28,000 per annum equivalent and provides essential operational and administrative support across our busy housing operations team. In this fast-paced position, you will act as a key point of contact for tenants, local authorities, and internal colleagues, assisting with tenancy support, repairs processing, and database management. This is an excellent opportunity for a housing professional to apply their sector expertise to ensure smooth daily operations and high levels of customer satisfaction. Serve as a primary administrative contact for tenants, handling general enquiries, tenancy queries, and repair requests via telephone, email, and post. Process tenancy documentation, including lettings paperwork, tenancy agreements, terminations, and sign-up packs. Assist housing officers with tenancy management tasks, log anti-social behaviour (ASB) reports, and schedule scheme visits or inspections. Maintain accurate, up-to-date tenant records, compliance data, and property information on the housing management software. Coordinate repairs and maintenance appointments, issuing works orders to contractors and tracking jobs through to completion. Support the processing of Housing Benefit and Universal Credit administration, tracking incoming payments and updating tenant accounts. Prepare meeting agendas, take detailed minutes, and compile periodic operational performance reports for management. Essential prior experience working in an administrative role within a housing association, local authority, or supported housing provider. Understanding of general social housing administration, tenancy management processes, and basic housing benefits systems. IT Skills: Strong proficiency across Microsoft 365 (Word, Excel, Outlook) and practical experience navigating housing management databases. High attention to detail with the ability to manage competing priorities, maintain data accuracy, and meet strict operational deadlines. Core Attributes: Highly organised, proactive, and committed to delivering high-quality, customer-focused services. Please apply for this role online or contact Matt Baird at Avalon for a confidential discussion.
Contact Details:
Avalon (Formerly Spirehouse Social Housing) Recruitment Team
