At a Glance
- Tasks: Provide first-line IT support and troubleshoot tech issues for a dynamic team.
- Company: Join a collaborative organisation focused on innovation and efficiency.
- Benefits: Enjoy perks like cycle schemes, life assurance, and fun staff socials.
- Other info: Perfect for those looking to grow in a fast-paced, supportive environment.
- Why this job: Gain hands-on experience in IT while making a real impact on the team.
- Qualifications: Strong communication skills and a passion for technology are essential.
The predicted salary is between 30000 - 40000 £ per year.
The IT Support role sits within the Operations Team, which is responsible for delivering and maintaining all internal services that support all Avalon’s divisions. The role forms part of a small, collaborative IT team that works closely with HR, Facilities, and Operations to ensure the smooth and efficient running of the organisation.
KEY RESPONSIBILITIES
- The IT Support role provides first-line technical support across the business, ensuring the effective operation of end-user IT systems and services.
- This role is responsible for managing the IT ticketing system, supporting users both remotely and in person, and resolving hardware, software, and basic networking issues.
- Working as part of a small IT team, the role offers broad exposure to a wide range of technologies and hands-on involvement in user onboarding, offboarding, and day-to-day IT operations.
- The successful candidate will be customer-focused, technically capable, and eager to develop their skills in a fast-paced environment.
- Monitor and manage the IT ticketing system, responding to incoming IT issues and support requests both in person and remotely.
- Prioritise support requests based on urgency, business impact, and service level requirements.
- Provision new users, including account creation and configuration of laptops, mobile phones, and other equipment.
- Deliver new starter IT inductions to ensure a smooth onboarding experience.
- Manage IT offboarding processes for leavers, including access removal and hardware return.
- Diagnose and troubleshoot IT issues, independently researching, identifying, and implementing effective solutions.
- Maintain and support all end-user IT hardware, including desktops, laptops, printers, copiers, handsets, and mobile devices.
- Maintain and support meeting room AV systems, including video conferencing equipment.
- Escalate complex or unresolved IT issues to the IT Manager or IT Project Manager as required.
SPECIFIC DUTIES
- Provide 1st Line desktop and end-user support.
- Troubleshoot issues across both Windows and Apple desktop and laptop environments.
- Install software and perform operating system updates and patching.
- Monitor Ninja/CrowdStrike for any urgent patching.
- Administer and support Microsoft 365.
- Provide basic networking support and troubleshooting, with familiarity in common networking commands and protocols.
- Configure, support, and troubleshoot network printers.
- Set up and support remote access technologies, including VPN and Terminal Services.
- Support and administer handheld devices, tablets, and smartphones.
- Maintain the IT asset register, ensuring records are accurate and up to date.
- Assist with the setup and closure of production offices.
- Support internal office moves, including the relocation and setup of IT equipment.
- Assist with cloud-based PBX systems and associated networking support.
- Monitor Cyber Security Training stats and report on any incomplete training modules.
- Assist with general IT administration.
ABOUT YOU
- Strong attention to detail with excellent written and verbal communication skills.
- Ability to build positive relationships and rapport with staff at all levels.
- Ability to multitask effectively and work calmly under pressure.
- Strong working knowledge of Windows Professional Desktops enrolled to an Entra/Intune environment.
- Experience administering Microsoft 365 and Active Directory.
- Strong knowledge of SharePoint and other Office applications.
- Exposure to Cisco Meraki and Mimecast is desirable.
- Ability to manage multiple priorities due to demanding end user environment.
WHAT WE OFFER
- Cycle to work scheme
- Life assurance
- Employee assistance programme
- Season ticket loans
- Regular staff socials, seasonal parties, tickets for our Live gigs, Monday breakfasts and more
IT Support - FTC (Ending December 2026) employer: Avalon Entertainment
Avalon is an exceptional employer that fosters a collaborative and supportive work culture, particularly within the IT Support team. Employees benefit from a range of perks including a cycle to work scheme, life assurance, and regular social events, all while gaining valuable experience in a dynamic environment that encourages professional growth and skill development. With a focus on teamwork and customer service, Avalon provides a meaningful opportunity for those looking to make a real impact in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support - FTC (Ending December 2026)
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give us insights into the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. We want to show that we can troubleshoot like a champ, so practice explaining our thought process clearly.
✨Tip Number 3
Show off our customer service skills! In the interview, share examples of how we've helped users in the past. It’s all about demonstrating that we can keep everyone happy while solving their tech issues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen by the right people. Plus, it shows we’re genuinely interested in joining the team!
We think you need these skills to ace IT Support - FTC (Ending December 2026)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support role. Highlight your experience with first-line support, ticketing systems, and any relevant technical skills. We want to see how you can contribute to our collaborative IT team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for IT support and how your skills align with our needs. Don’t forget to mention your customer-focused approach and eagerness to learn in a fast-paced environment.
Show Off Your Technical Skills:In your application, be sure to showcase your technical capabilities, especially with Windows, Microsoft 365, and basic networking. We love candidates who can diagnose and troubleshoot issues effectively, so let us know what you can do!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it. Plus, it shows you’re keen on joining our team at Avalon!
How to prepare for a job interview at Avalon Entertainment
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows and Apple environments, Microsoft 365, and basic networking. Be ready to discuss how you've tackled IT issues in the past and demonstrate your troubleshooting skills.
✨Show Off Your Customer Service Skills
Since this role is all about providing first-line support, think of examples where you've successfully helped users resolve their IT problems. Highlight your ability to communicate clearly and build rapport with staff at all levels.
✨Familiarise Yourself with the Ticketing System
Research common IT ticketing systems and be prepared to discuss how you would prioritise support requests. Showing that you understand the importance of managing these effectively will impress your interviewers.
✨Prepare for Scenario Questions
Expect to face scenario-based questions where you'll need to demonstrate your problem-solving abilities. Think through potential IT issues you might encounter in the role and how you would approach resolving them.
