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For Companies At a Glance
- Tasks: Build strong relationships with merchants and help them maximise the Shopline platform.
- Company: Join Asia's leading smart commerce platform, empowering over 200,000 merchants.
- Benefits: Enjoy a startup vibe with competitive benefits and support.
- Why this job: Make a real impact in e-commerce while helping businesses grow.
- Qualifications: Strong communication skills and a passion for helping others succeed.
- Other info: Dynamic team across multiple countries with great career growth potential.
The predicted salary is between 30000 - 42000 £ per year.
Founded in 2013, SHOPLINE is Asia's biggest smart commerce platform that empowers merchants to succeed everywhere. We provide a full-featured platform that allows merchants to easily build their online shop and deliver a seamlessly omni-channel experience. SHOPLINE's key services include inventory and sales management, regional logistics, payment gateways, data analytics tools, storefront theme designs, local customer support, and everything you need to create a store. SHOPLINE has offices in Hong Kong, Taiwan, Shenzhen, Guangzhou, Kuala Lumpur and Singapore. To date, SHOPLINE has helped over 200,000 merchants to open their online stores.
Our team is agile and we provide benefits and support comparable to overseas startups. If you are interested in e-commerce or working in a startup environment, come talk to us!
Responsibilities
- Create strong relationships with our merchants
- Recommend ways to best utilize the Shopline platform
- Point out areas for improvement, including opportunities for product adoption and implementing new Shopline features
- Triage technical issues to Shopline escalated Support teams
- Work with internal Shopline teams to advocate for merchants' needs and requests
- Demonstrate an in-depth understanding of industry trends
- Elevate the overall merchant experience
- Coach merchants to grow their business by partnering with them on goal development, and providing tailored and structured recommendations to achieve those goals
- Identify areas for improvement, including opportunities for product adoption and implementing new Shopline features; recommending ways to best utilise Shopline's solutions.
- Build relationships and be the Trusted Advisor focusing on growing and retaining merchants.
Merchants Success Associate (UK) in London employer: Avalinashop Limited
Contact Detail:
Avalinashop Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Merchants Success Associate (UK) in London
✨Tip Number 1
Network like a pro! Reach out to people in the e-commerce space, especially those who work at SHOPLINE or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research SHOPLINE’s services and think about how you can help merchants succeed. Show us you’re passionate about empowering businesses and ready to make a difference.
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. Focus on articulating how your skills align with the role of a Merchants Success Associate and how you can elevate the merchant experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of the SHOPLINE team.
We think you need these skills to ace Merchants Success Associate (UK) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Merchants Success Associate role. Highlight any experience you have in e-commerce or customer support, and don’t forget to mention your skills in building relationships with clients!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about helping merchants succeed and how your background makes you a perfect fit for our team at SHOPLINE.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and come up with creative solutions for merchants!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining the SHOPLINE family!
How to prepare for a job interview at Avalinashop Limited
✨Know the Platform Inside Out
Before your interview, make sure you have a solid understanding of SHOPLINE's platform and its key features. Familiarise yourself with how merchants can benefit from the services offered, such as inventory management and data analytics tools. This will help you demonstrate your enthusiasm and knowledge during the conversation.
✨Showcase Your Relationship-Building Skills
As a Merchants Success Associate, building strong relationships is crucial. Prepare examples from your past experiences where you've successfully built rapport with clients or colleagues. Highlight your communication skills and how you can be a trusted advisor to merchants, helping them grow their businesses.
✨Be Ready to Discuss Industry Trends
Stay updated on the latest trends in e-commerce and how they impact merchants. During the interview, be prepared to discuss these trends and how they relate to SHOPLINE's offerings. This shows that you're not just interested in the role but also invested in the industry as a whole.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about SHOPLINE's culture, team dynamics, and future goals. This not only shows your interest in the company but also helps you determine if it's the right fit for you. Plus, it gives you a chance to engage in a meaningful conversation.
