At a Glance
- Tasks: Lead patient journey development and create impactful experience frameworks in healthcare.
- Company: Avalere Health, an inclusive employer dedicated to improving patient experiences.
- Benefits: Flexible working, generous leave, health support, and professional development opportunities.
- Other info: Join a diverse team committed to equity and inclusion in the workplace.
- Why this job: Make a real difference in healthcare by embedding human-centred thinking into strategies.
- Qualifications: Experience in customer experience, service design, and strong analytical skills.
The predicted salary is between 55000 - 65000 £ per year.
This job is with Avalere Health, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
About Avalere Health
United by one profound purpose: to reach EVERY PATIENT POSSIBLE. At Avalere Health, we ensure every patient is identified, treated, supported, and cared for. Equally. Our Advisory, Medical, and Marketing teams come together – powerfully and intentionally – to forge unconventional connections, building a future where healthcare is not a barrier and no patient is left behind.
Achieving our mission starts with providing enriching, purpose-driven careers for our team that empower them to make a tangible impact on patient lives. We are committed to creating a culture where our employees are empowered to bring their whole selves to work and tap into the power of diverse backgrounds and skillsets to play a part in making a difference for every patient, everywhere.
Our flexible approach to working allows our global teams to decide where they want to work, whether in-office or at home based on team and client need. Major city hubs in London, Manchester, Washington, D.C., and New York, and smaller offices globally, serve as collaboration hubs allowing our teams to come together when it matters. Homeworkers are equally supported, with dedicated social opportunities and resources.
Our inclusive culture is at the heart of everything we do. We proudly support our employees in bringing their whole selves to work with our six Employee Network Groups – Diverse Ability, Family, Gender, LGBTQ+, Mental Health, and Race/Ethnicity. These groups provide opportunities to promote diversity, equity, and inclusion and to connect, learn, and socialise through regular meetings and programs of activity. We are an accredited Fertility Friendly employer with our Fertility Policy, enhanced parental leave, and culture of flexibility ensuring every employee feels supported across their family planning journey and can work in a way that suits their family’s needs.
We are deeply invested in supporting professional growth for our employees through day-to-day career experiences, access to thousands of on-demand training sessions, regular career conversations, and the opportunity for global, cross-capability career moves.
We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse. If you'd like to apply and need adjustments made, you can let us know in your application.
Location: UK, hybrid (London) or remote
About SenseLab
SenseLab is Avalere Health’s integrated experience and insights capability, focused on understanding and improving the real-world experiences of patients, caregivers, healthcare professionals, and healthcare systems.
We combine primary market research, patient journey development, UX and CX mapping, service design, and behavioral insights to move clients from fragmented data to clear, actionable direction, identifying the moments that matter, the behaviors driving outcomes, and the system-level levers for change.
SenseLab works across Advisory, Medical, and Marketing to deliver human-centered, scalable experience frameworks that inform strategy, decision-making, and execution across the product lifecycle.
About The Role
The Senior Consultant, CX plays a critical role in SenseLab’s mission to embed human-centered experience thinking into healthcare strategy and decision-making.
This role exists to lead the development of patient journeys and experience frameworks that move beyond documentation toward action: helping clients understand patients, caregivers, and systems in ways that directly inform strategy, design, and activation.
You will operate at the intersection of patient insight, CX/UX thinking, and service design, owning defined workstreams while contributing to larger, multi-disciplinary engagements.
What You'll Do
- Lead Patient Journey & Experience Workstreams
- Create Core SenseLab Experience Outputs
- Translate Insight into Experience Strategy
- Contribute to Client Delivery & Team Development
What we can offer
You'll receive up to a 7% pension contribution, life insurance, income protection, and private medical insurance for peace of mind. Enjoy flexible working arrangements, including flexible hybrid working, along with the option to work from anywhere across the globe two weeks each year. We provide 25 days of annual leave plus two personal well-being days, along with gifted end-of-year holidays and an early Summer Friday finish in June, July, and August.
Access free counselling through our employee assistance program, as well as personalized health support. Enhanced maternity, paternity, family leave, and fertility policies provide support across every stage of your family-planning journey, as well as on-demand support from our partner Peppy. You can also benefit from continuous opportunities to professionally develop with on-demand training, support, and global mobility opportunities across the business.
We encourage all applicants to read our candidate privacy notice before applying to Avalere Health.
Senior Consultant, Customer Experience (CX) employer: Avalere Health
Avalere Health is an exceptional employer dedicated to fostering an inclusive and empowering work environment, where every employee can bring their whole selves to work. With a strong commitment to professional growth, flexible working arrangements, and comprehensive family support policies, Avalere Health ensures that its team members can thrive both personally and professionally while making a meaningful impact on patient lives. The collaborative culture, bolstered by diverse Employee Network Groups, creates a vibrant atmosphere for innovation and connection, making it an ideal place for those seeking a rewarding career in healthcare consulting.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Consultant, Customer Experience (CX)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Avalere Health on LinkedIn. Ask them about their experiences and any tips they might have for landing the Senior Consultant role. Personal connections can give you insights that no job description can.
✨Tip Number 2
Prepare for the interview by diving deep into Avalere's mission and values. Think about how your skills in customer experience align with their goal of supporting every patient. Be ready to share specific examples of how you've made an impact in previous roles.
✨Tip Number 3
Showcase your passion for inclusivity and diversity during your conversations. Avalere values bringing your whole self to work, so share how your unique background and experiences can contribute to their culture and mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and are familiar with their processes.
We think you need these skills to ace Senior Consultant, Customer Experience (CX)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Consultant, CX role. Highlight your experience in patient journeys and service design, and show how your skills align with Avalere Health's mission to support every patient.
Showcase Your Passion:Let your enthusiasm for improving patient experiences shine through! Share specific examples of how you've made a difference in previous roles, especially in healthcare or customer experience settings.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language to describe your achievements and avoid jargon that might confuse the reader. We want to see your impact without wading through fluff!
Apply Through Our Website:Don't forget to submit your application through our website! This ensures it gets to the right people and helps us keep track of all applicants. Plus, it’s super easy to do!
How to prepare for a job interview at Avalere Health
✨Know Your Patient Journey
Before the interview, dive deep into understanding patient journeys and experiences. Familiarise yourself with how Avalere Health approaches patient care and the specific methodologies they use in SenseLab. This will help you articulate your insights and demonstrate your alignment with their mission.
✨Showcase Your CX Expertise
Prepare to discuss your previous experience in customer experience (CX) and how it relates to healthcare. Bring examples of how you've developed patient personas or journey maps in the past. This will show that you can hit the ground running and contribute to their projects from day one.
✨Emphasise Collaboration Skills
Avalere values teamwork across various disciplines. Be ready to share examples of how you've successfully collaborated with different teams, such as research, design, and marketing. Highlighting your ability to work in a multi-disciplinary environment will resonate well with their culture.
✨Ask Insightful Questions
Prepare thoughtful questions about Avalere's approach to CX and how they measure success in patient journeys. This not only shows your genuine interest in the role but also gives you a chance to assess if their values align with yours. Plus, it sets you apart as a candidate who is proactive and engaged.
