Product Design Lead

At Avalere Health, we are powered by a single, unifying mission to make EVERY PATIENT POSSIBLE. Our three capabilities – Advisory, Medical, and Marketing – move as one, seamlessly collaborating to ensure every patient is identified, supported, treated, and cared for, equally.

Achieving our mission starts with providing enriching, purpose-driven careers for our team that empower them to make a tangible impact on patient lives. We are committed to creating a culture where our employees are empowered to bring their whole selves to work and tap into the power of diverse backgrounds and skillsets to play a part in making a difference for every patient, everywhere.

Our flexible approach to working allows our global teams to decide where they want to work, whether in-office or at home based on team and client need. Major city hubs in London, Manchester, Washington, D.C., and New York, and smaller offices globally, serve as collaboration hubs allowing our teams to come together when it matters. Homeworkers are equally supported, with dedicated social opportunities and resources.

Our inclusive culture is at the heart of everything we do. We proudly support our employees in bringing their whole selves to work with our six Employee Network Groups – Diverse Ability, Family, Gender, LGBTQ+, Mental Health, and Race/Ethnicity. These groups provide opportunities to promote diversity, equity, and inclusion and to connect, learn, and socialise through regular meetings and programs of activity.

We are deeply invested in supporting professional growth for our employees through day-to-day career experiences, access to thousands of on-demand training sessions, regular career conversations, and the opportunity for global, cross-capability career moves.

We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse. If you’d like to apply and need adjustments made, you can let us know in your application.

This is a fantastic opportunity to join a leading and established global strategic healthcare partner that offers consulting and advisory services to the biopharmaceutical, medical technology, and wellness industries. Our mission is to ensure that everyone has access to the care and treatment they need, regardless of their location, financial status, or other factors.

We have a number of SaaS products for which we are evaluating use cases for integrating generative AI capabilities. We recognize the challenge around the UX philosophy used so far in software development, and the opportunity for its disruption by defining new UX principles and tactical approaches to support a co-creation process between the user and AI. We’re building a capability that renders the human as pilot, and AI as co-pilot – and the place where they intersect is a new collaborative user experience that we are shaping now.

What You’ll Do

• Own and consistently update the Global Design System, enabling unified digital experiences across a number of new and established products.
• Manage Product Design roadmaps, working closely with relevant Product Managers and Engineers.
• Drive and introduce new research and testing tools.
• Help define and implement an inspiring, holistic product vision and design strategy to build delightful experiences for our users.
• Help cultivate the design culture of the team and the company, including championing user-centric design thinking across the company and maintaining a collaborative design process.
• Work closely with peers across all departments (Digital Experience Technology, Advisory, Medical & Marketing) on opportunities that help deliver both user and business objectives.
• Translate concepts into wireframes, mock-ups, and prototypes.
• Lead user research to determine the best approaches and methods to capture the right insights; plan and run qualitative studies, including (but not limited to) user interviews, remote and in-person usability studies.
• Communicate research findings using data visualisation techniques to inform business decision-making.
• Turn user research into representative personas, user stories, user journeys, storyboards, and other design thinking representations.
• Manage and grow designers within the product team; this includes hiring and mentoring all levels of designers to deliver their best work.

About You

• 5+ years professional experience using product design skills is required.
• A portfolio that demonstrates strength in user experience and visual design of complex digital products, backed up by data and insight.
• Ability to structure and conduct user tests and interviews.
• Experience in designing responsive web applications used in an enterprise environment.
• Experience working in an interactive Agile environment being part of multiple fusion teams.
• Deep understanding of design-thinking techniques and theories.
• Previous experience in implementing AI capabilities within SaaS platforms is a plus.
• Understanding of front-end technologies such as HTML, Javascript and CSS is a plus.
• Degree in design, psychology, business, statistics, human-computer interaction (HCI), related field or equivalent experience is a plus.

What We Can Offer

• You’ll receive up to a 7% pension contribution, life insurance, income protection, and private medical insurance for peace of mind.
• Enjoy flexible working arrangements, including flexible hybrid working, along with the option to work from anywhere across the globe two weeks each year.
• We provide 25 days of annual leave plus two personal well-being days, along with gifted end-of-year holidays and an early Summer Friday finish in June, July, and August.
• Access free counselling through our employee assistance program, as well as personalized health support.
• Enhanced maternity, paternity, family leave, and fertility policies provide support across every stage of your family-planning journey, as well as on-demand support from our partner Peppy.
• You can also benefit from continuous opportunities to professionally develop with on-demand training, support, and global mobility opportunities across the business.

We encourage all applicants to read our candidate privacy notice before applying to Avalere Health.