Workplace & Culture Manager in London

About Avalere Health

United by one profound purpose: to reach EVERY PATIENT POSSIBLE. At Avalere Health, we ensure every patient is identified, treated, supported, and cared for. Equally. Our Advisory, Medical, and Marketing teams come together – powerfully and intentionally – to forge unconventional connections, building a future where healthcare is not a barrier and no patient is left behind. Achieving our mission starts with providing enriching, purpose-driven careers for our team that empower them to make a tangible impact on patient lives. We are committed to creating a culture where our employees are empowered to bring their whole selves to work and tap into the power of diverse backgrounds and skillsets to play a part in making a difference for every patient, everywhere.

Our flexible approach to working allows our global teams to decide where they want to work, whether in-office or at home based on team and client need. Major city hubs in London, Manchester, Washington, D.C., and New York, and smaller offices globally, serve as collaboration hubs allowing our teams to come together when it matters. Homeworkers are equally supported, with dedicated social opportunities and resources.

Our inclusive culture is at the heart of everything we do. We proudly support our employees in bringing their whole selves to work with our six Employee Network Groups – Diverse Ability, Family, Gender, LGBTQ+, Mental Health, and Race/Ethnicity. These groups provide opportunities to promote diversity, equity, and inclusion and to connect, learn, and socialise through regular meetings and programs of activity. We are an accredited Fertility Friendly employer with our Fertility Policy, enhanced parental leave, and culture of flexibility ensuring every employee feels supported across their family planning journey and can work in a way that suits their family’s needs.

We are deeply invested in supporting professional growth for our employees through day-to-day career experiences, access to thousands of on-demand training sessions, regular career conversations, and the opportunity for global, cross-capability career moves. We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse. If you'd like to apply and need adjustments made, you can let us know in your application.

About The Role

The Workplace & Culture Manager is responsible for the day-to-day operations of our office portfolio and championing an exceptional employee experience across multiple locations. The role collaborates closely with the People Team, facilities, and IT to craft and implement the best workplace solutions for employees. Working in the heart of our London office, you'll play a pivotal role in shaping the relationship between our physical spaces, our people, and our culture — ensuring every employee feels engaged, supported, and connected to the vision and values of Avalere Health. This role is for a 12 month fixed-term contract as a maternity cover, ideally targeting an October 2026 start.

What You'll Do

• Workplace Operations
• Oversee the day-to-day operational running of all our UK office locations, ensuring all sites are safe, functional, well-maintained, and consistently presented to a high standard.
• Manage relationships with building management, facilities vendors, and service providers (cleaning, catering, security, maintenance, etc.).
• Maintain office supply stock (takes inventory, orders supply, and handles delivery) and manage local budget for orders.
• Maintain office equipment (phones, copiers, coffee machine, etc.). Schedule maintenance as needed.
• Ensure compliance with health & safety regulations, conducting regular audits and maintaining up-to-date documentation across all sites.
• Act as the main point of contact for on-site employees on all office related matters, including providing concierge level service for all visiting executives and clients.
• Maintain local office alarm, building, and parking access controls.
• Act as local office fire warden (attend annual building training, maintain fire drill checklist, lead annual fire drill, etc.).
• Follow proper billing protocol to process monthly expense report.
• Provide support for the Workplace ticketing system.
• Manage UK sundry and social budgets, tracking spend and identifying cost efficiencies.
• Employee Experience & Culture
• Design and deliver a consistent, engaging employee experience across all office locations — from onboarding to everyday moments that matter.
• Lead the planning and execution of company-wide and office-specific events, including all-hands, team socials, seasonal celebrations, milestone recognition, and community initiatives.
• Champion the company's values and culture, developing programs and initiatives that bring them to life in a meaningful and authentic way.
• Manage internal and external client meetings (conference room setup, catering, clean-up).
• Partner with People Team, Internal Comms, and leadership to align culture initiatives with broader business goals and people strategy.
• Efficiency & Process Improvement
• Continuously review and improve workplace and operational processes to drive efficiency, reduce friction, and enhance the employee experience.
• Develop and maintain clear SOPs and playbooks for all core workplace and culture operations, ensuring consistency across sites.
• Lead or contribute to cross-functional projects that improve how the business operates day-to-day.
• Travel Management
• Act as the primary point of contact for travel tools and transportation booking enquiries, ensuring cost-efficient and employee-friendly solutions.
• Manage ground transportation booking as needed.
• Support employees with travel queries, escalations, and complex itineraries as needed.
• Keep abreast of travel risk and duty of care obligations, ensuring the company meets its responsibilities for employee safety while travelling.

About You

Around 5 years of experience in a workplace, office management, people operations, or culture-focused role, ideally within a multi-site environment. Proven track record of managing office portfolios and delivering high-quality employee experiences at scale. A natural people-person with strong interpersonal skills and the ability to build trusted relationships at all levels of the business. Highly organised with exceptional attention to detail and the ability to juggle multiple priorities simultaneously. Strong written and verbal communication skills, with the ability to engage and influence stakeholders across the business. Commercially minded, with experience managing budgets and vendor negotiations. Experience with workplace technology and ticketing systems. Knowledge of health & safety, ESG, and CSR best practices is desirable.

What we can offer

You'll receive up to a 7% pension contribution, life insurance, income protection, and private medical insurance for peace of mind. Enjoy flexible working arrangements, including flexible hybrid working, along with the option to work from anywhere across the globe two weeks each year. We provide 25 days of annual leave plus two personal well-being days, along with gifted end-of-year holidays and an early Summer Friday finish in June, July, and August. Access free counselling through our employee assistance program, as well as personalized health support. Enhanced maternity, paternity, family leave, and fertility policies provide support across every stage of your family-planning journey, as well as on-demand support from our partner Peppy. You can also benefit from continuous opportunities to professionally develop with on-demand training, support, and global mobility opportunities across the business.

We encourage all applicants to read our candidate privacy notice before applying to Avalere Health.

We may use AI tools to support elements of the hiring process, such as reviewing applications, analyzing CV/resumes, assessing responses, or transcribing interviews. These tools assist our Talent team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please review our candidate privacy policy.