Product Design Lead in London

Opportunity We’re exploring and validating generative AI use cases across our products to reduce friction in end-to-end workflows and improve how work gets done. This shifts the experience from standalone tools to human-led / AI-assisted workflows, where AI helps users move faster through repetitive steps while keeping people accountable and in control. You’ll define the UX principles, patterns and design strategy that make this collaboration efficient, auditable and trusted, and turn it into shipped experiences that improve cycle time, quality and consistency. This role suits someone who thrives in ambiguity, can align stakeholders around a clear vision for AI-enabled workflow improvement, and can take discovery through to delivery with measurable impact.

Key Responsibilities

• Own the design direction for GenAI-enabled experiences across one or more enterprise web-app products/workstreams, defining and evolving principles and patterns for human-led / AI-assisted collaboration.
• Shape business process innovation with AI by translating ambiguous problem spaces into prototypes, experiments, and shipped increments – partnering with Product and Engineering to move from feature UX to system-level interaction design.
• Lead discovery and evaluative testing for one or more AI experiences (concept testing, usability, preference tests, workflows-in-context) and turn insights into clear, actionable design decisions.
• Define success metrics with Product and iterate using qualitative and quantitative signals.
• Design for trust and transparency, building UX guardrails and governance into the experience through collaboration with Legal/Compliance, InfoSec, and domain experts.
• Evolve the global design system with AI-ready components and patterns, setting a strong quality bar through critiques and design reviews.
• Manage and mentor designers, strengthening product thinking, interaction design, AI UX craft and workflow optimisation – be a lead contributor to an experimental, evidence-driven design culture.

About You

• 8+ years product design experience favouring complex enterprise web applications, with 1 to 3+ years in a lead capacity (workstream, or strategy ownership).
• Familiarity with AI UX concepts, and experience designing GenAI features beyond chat interface.
• Ability to articulate and design for trade-offs between helpfulness, safety, latency and accuracy.
• Strong interaction design skills for complex workflows, and a proven ability to simplify without dumbing down.
• Confident research practitioner: plan and conduct workshops, synthesise insight and influence decisions through evidence.
• Excellent cross-functional collaboration and stakeholder management.
• Experience in regulated/high-trust domains.
• An outstanding portfolio demonstrating all of the above.

Education Level And Qualifications

• Degree in design, psychology, business, statistics, human-computer interaction (HCI), or related field or equivalent experience is a plus.
• Experienced product design skills is required, 8+ years.

What We Can Offer

You’ll receive up to a 7% pension contribution, life insurance, income protection and private medical insurance. Enjoy flexible working arrangements including flexible hybrid working and the option to work from anywhere across the globe two weeks each year. We provide 25 days of annual leave plus two personal well-being days, along with gifted end-of-year holidays and an early Summer Friday finish in June, July and August. Access free counselling through our employee assistance program, as well as personalised health support. Enhanced maternity, paternity, family leave and fertility policies support every stage of your family-planning journey, plus on-demand support from our partner Peppy. You can also benefit from continuous opportunities to professionally develop with on-demand training, support and global mobility opportunities across the business.