Product Design Lead in London

The opportunity We’re exploring and validating generative AI use cases across our products to reduce friction in end-to-end workflows and improve how work gets done. This means designing experiences that move beyond standalone tools and towards human‑led, AI‑assisted workflows, where AI supports users through repetitive or complex steps while keeping people accountable, informed, and in control.

As a Senior Product Designer, you’ll help shape practical, usable AI‑enabled experiences that improve speed, quality, and consistency across enterprise workflows. You’ll work closely with Product, Engineering, and subject‑matter experts to understand user needs, test ideas, design robust interactions, and deliver experiences that are trusted, transparent, and measurable. This role suits someone who is comfortable working through ambiguity, can turn complex workflow problems into clear product experiences, and brings strong product design craft from discovery through to delivery.

• Design GenAI‑enabled experiences across one or more enterprise web‑app products or workstreams, contributing to principles and reusable patterns for human‑led, AI‑assisted collaboration.
• Translate complex workflows into clear user journeys, prototypes, experiments, and shipped product improvements, working closely with Product and Engineering.
• Plan and conduct discovery and evaluative research for AI‑enabled experiences, including concept testing, usability testing, preference testing, and workflows‑in‑context.
• Use qualitative and quantitative evidence to inform design decisions, iterate on solutions, and contribute to success metrics with Product.
• Design for trust, transparency, and user control, ensuring AI‑assisted experiences help users understand what is happening, what has been generated, and where human review is required.
• Collaborate with Legal/Compliance, InfoSec, and domain experts to incorporate appropriate UX guardrails into the experience.
• Contribute AI‑ready components, interaction patterns, and documentation to the global design system, maintaining a high‑quality bar through design critique and review.
• Support and collaborate with other designers by sharing product thinking, interaction design approaches, AI UX considerations, and workflow optimisation practices.
• Be an active contributor to an experimental, evidence‑driven design culture.

• 5+ years product design experience favouring complex enterprise web applications, with 1+ years in a Senior capacity.
• Experience designing end-to-end product experiences from discovery through delivery, with strong examples of shipped work.
• Familiarity with AI UX concepts and experience designing AI‑enabled features beyond simple chat interfaces.
• Ability to reason through design trade‑offs between helpfulness, safety, latency, accuracy, transparency, and user control.
• Strong UI and interaction design skills for complex workflows, with the ability to simplify complexity without removing necessary depth.
• Confident research practitioner: able to plan and run workshops, conduct user research, synthesize insights, and use evidence to influence decisions.
• Strong cross‑functional collaboration skills, with experience working closely with Product, Engineering, and subject‑matter experts.
• Experience in regulated, high‑trust, or complex enterprise domains is desirable.
• An outstanding portfolio demonstrating strong product thinking, design craft, research‑informed decision‑making, and measurable product impact.

• Degree in design, psychology, business, statistics, human‑computer interaction (HCI), related field or equivalent experience is a plus.
• Experienced product design skills is required, 5+ years.

You’ll receive up to a 7% pension contribution, life insurance, income protection, and private medical insurance for peace of mind. Enjoy flexible working arrangements, including flexible hybrid working, along with the option to work from anywhere across the globe two weeks each year. We provide 25 days of annual leave plus two personal well‑being days, along with gifted end‑of‑year holidays and an early Summer Friday finish in June, July, and August. Access free counselling through our employee assistance program, as well as personalized health support. Enhanced maternity, paternity, family leave, and fertility policies provide support across every stage of your family‑planning journey, as well as on‑demand support from our partner Peppy. You can also benefit from continuous opportunities to professionally develop with on‑demand training, support, and global mobility opportunities across the business.