At a Glance
- Tasks: Lead a team to drive growth through upselling and cross-selling in customer accounts.
- Company: Join Avalara, a billion-dollar tech company redefining tax compliance.
- Benefits: Enjoy competitive pay, bonuses, health benefits, and a supportive work culture.
- Other info: Hybrid work model with opportunities for career growth and development.
- Why this job: Make an impact by leading a dynamic team and embracing AI in your role.
- Qualifications: 3+ years of team management experience with a focus on revenue generation.
The predicted salary is between 40500 - 49500 £ per year.
What You’ll Do
As a Senior Manager, Customer Account Management at Avalara, you will lead a team of Customer Account Managers (CAMs) who are focused on driving growth through upsell and cross-sell across our existing mid-market customer base.
You will help manage daily operations, supporting internal stakeholders, and contributing expertise during customer interactions.
Your leadership will ensure that your team achieves high levels of productivity, efficiency, and meets revenue targets.
You will report to the Senior Director, Existing Business Sales and work from our London or Brighton office 1-2 days per week on a hybrid basis.
- #LI-HYBRID
- What Your Responsibilities Will Be
- You will provide leadership, coaching, and performance management to ensure the team meets cross-sell and upsell revenue targets.
- Support CAMs in identifying and executing cross-sell and upsell opportunities within the existing mid-market customer base.
- You will join strategic customer calls to offer expert guidance and ensure understanding of the customer's needs and Avalara's product offerings.
- You will develop strategies to increase revenue opportunities and track team performance against important metrics and goals.
- Collaborate with other teams (Sales, Product, Customer Success) to align on customer needs, develop solutions, and drive growth.
- Track team performance, provide regular reports to senior leadership, and implement improvements to enhance team productivity.
- Act as a customer advocate within Avalara, ensuring that you share customer feedback and insights with our teams to enhance product offerings and service delivery.
- Promote operational improvements to increase team efficiency and productivity, ensuring we streamline processes.
- Oversee and conduct accurate forecasting of revenue and performance metrics, providing detailed insights and updates to senior management to support strategic planning.
- What You'll Need to be Successful
- 3+ years' experience managing a team with revenue generating targets.
- At least 6 years of relevant experience in a revenue generating role.
- Experience with indirect tax or VAT software solutions would be beneficial.
- Knowledge of ERPs, e Commerce platforms, or accounting software.
- Experience developing and executing sales strategies to increase revenue through cross-sell/upsell opportunities.
- Experience working with teams such as Sales, Product, and Customer Success to align customer needs with internal solutions.
- Proficiency in tracking team performance, analysing metrics, and making data-driven improvements to improve productivity.
- Knowledge of streamlining operations to enhance team productivity, ensuring processes are efficient and scalable.
- Experience analysing data and providing recommendations to enhance processes and performance.
- Experience forecasting revenue and performance metrics, with the ability to present insights to senior management for strategic decision-making.
- Avalara is an AI-first Company
AI is embedded in our workflows, decision-making, and products. Success here requires embracing AI as an essential capability.
- You'll bring experience using AI and AI-related technologies, ready to thrive here.
- You'll apply AI every day to business challenges - improving efficiency, contributing solutions, and driving results for your team, our company, and our customers.
- You'll grow with AI by staying curious about new trends and best practices, and by sharing what you learn so others can benefit too.
- How We’ll Take Care of You
- Total Rewards
In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.
Health & Wellness
Benefits vary by location but generally include private medical, life, and disability insurance.
Inclusive culture and diversity
Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture.
We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.
What You Need To Know About Avalara
We’re defining the relationship between tax and tech.
We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year.
Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world.
We’re bright, innovative, and disruptive, like the orange we love to wear.
It captures our quirky spirit and optimistic mindset.
It shows off the culture we’ve designed, that empowers our people to win.
We’ve been different from day one.
Join us, and your career will be too.
We're An Equal Opportunity Employer
Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it.
All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law.
If you require any reasonable adjustments during the recruitment process, please let us know.
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Senior Manager, Customer Account manager in London employer: avalara
Avalara is an exceptional employer that fosters a vibrant and inclusive work culture, where diversity, equity, and inclusion are at the forefront of our values. As a Sales Development Representative in a fast-paced environment, you will have access to comprehensive health and wellness benefits, generous paid time off, and opportunities for professional growth through collaboration with experienced teams. Join us in our mission to redefine tax and tech, and be part of a company that empowers its employees to thrive and innovate.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Manager, Customer Account manager in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at avalara. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like avalara before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Manager, Customer Account manager in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to avalara:Your cover letter is your chance to shine! Tell us why you want to work at avalara specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at avalara!
How to prepare for a job interview at avalara
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
