At a Glance
- Tasks: Manage and grow customer accounts while driving revenue through innovative solutions.
- Company: Join Avalara, a billion-dollar tech company revolutionising tax compliance.
- Benefits: Enjoy competitive pay, bonuses, health benefits, and generous time off.
- Other info: Be part of a diverse culture that values inclusion and personal growth.
- Why this job: Make a real impact in a dynamic environment with cutting-edge AI technology.
- Qualifications: 8+ years in sales, experience in ecommerce, and strong relationship-building skills.
The predicted salary is between 40500 - 49500 £ per year.
What You’ll Do
The Marketplace Customer Account Manager manages and grows the net revenue from Avalara customers through up-sell, cross-sell, and add-on opportunities.
You will develop long-lasting customer relationships in the evolving world of tax and VAT compliance.
You excel at work creating value for the client, and have account management and sales skills.
You will report to the Director of Marketplace Sales.
- #li-hybrid (commutable to London or Brighton offices)
- What Your Responsibilities Will Be
- Responsible for customer retention throughout the renewal sales cycle
- Provide forecasts to direct manager and track customer and partner interactions, using Salesforce
- Articulate and present the value delivered by Avalara products and services to multiple levels within an organization to ensure renewal
- Understand a clients' business environment and uncover areas of growth or new opportunities to explore.
- Partner with the our teams including: engineering, product, finance, and global customer support team to promote client retention and satisfaction
- Use the broader internal team to address client satisfaction issues
- Create and document playbook, dashboards and models ensuring repeatable processes and scale
- Be the subject matter expert and product knowledge expert to provide valuable relevant recommendations to clients.
- What You'll Need to be Successful
- Minimum 8 years of individual quota-carrying sales experience
- Experience in the ecommerce/marketplace space; related tax compliance issues ideal.
- Can navigate business processing and industry trends
- Experience developing strategic relations at the senior level
- We require working with or for a marketplace along with an understanding of logistics and carrier operations.
- 5+ years of experience negotiating contracts or facilitating resolution to customer problems
- Experience achieving performance goals including quotas, revenue targets or other measurements
- Avalara is an AI-first Company
- You’ll bring experience using AI and AI-related technologies, ready to thrive here.
- You’ll apply AI every day to business challenges - improving efficiency, contributing solutions, and driving results for your team, our company, and our customers.
- You’ll grow with AI by staying curious about new trends and best practices, and by sharing what you learn so others can benefit too.
- How We’ll Take Care of You
- Total Rewards
In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.
Health & Wellness
Benefits vary by location but generally include private medical, life, and disability insurance.
Inclusive culture and diversity
Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture.
We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.
What You Need To Know About Avalara
We’re defining the relationship between tax and tech.
We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year.
Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world.
We’re bright, innovative, and disruptive, like the orange we love to wear.
It captures our quirky spirit and optimistic mindset.
It shows off the culture we’ve designed, that empowers our people to win.
We’ve been different from day one.
Join us, and your career will be too.
We’re An Equal Opportunity Employer
Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it.
All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law.
If you require any reasonable adjustments during the recruitment process, please let us know.
#J-18808-Ljbffr
Customer Account Manager - Marketplace in Brighton employer: Avalara, Inc.
Avalara, Inc. is an exceptional employer that fosters a dynamic and inclusive work culture, where innovation and collaboration thrive. As an SDR Manager, you will benefit from comprehensive professional development opportunities, competitive compensation, and the chance to lead a talented team in a rapidly growing sector. Located in a vibrant area, Avalara offers unique advantages such as flexible working arrangements and a commitment to employee well-being, making it a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Manager - Marketplace in Brighton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Avalara, Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Avalara, Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Account Manager - Marketplace in Brighton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Avalara, Inc.:Your cover letter is your chance to shine! Tell us why you want to work at Avalara, Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Avalara, Inc.!
How to prepare for a job interview at Avalara, Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
