At a Glance
- Tasks: Manage supplier and customer accounts, ensuring smooth operations and quick query resolutions.
- Company: Join Avails Energy, a detail-oriented team in Menston, Ilkley.
- Benefits: Competitive salary, full training provided, and flexible working options considered.
- Other info: Opportunity for growth in a structured, supportive environment.
- Why this job: Be the vital link between suppliers and customers while enhancing your skills.
- Qualifications: Strong attention to detail, Excel proficiency, and good communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Avails Energy is looking for a detail-oriented, operationally minded Supplier Account Manager / Customer Support professional to join our team at our Menston office. This is a great opportunity for someone who thrives on getting things right first time, enjoys working with data and systems, and takes pride in delivering excellent service to both suppliers and customers.
About the Role
You'll be the go-between for our suppliers and customers, making sure accounts run smoothly, queries are resolved quickly, and processes are followed accurately. You'll spend a good portion of your day working in Excel and our CRM system, so accuracy and organisation are key.
Key Responsibilities
- Manage and maintain supplier and customer accounts, ensuring records are accurate and up to date
- Act as a key point of contact for supplier queries and customer support requests
- Track, log, and resolve issues through to completion, following processes consistently
- Use Excel to monitor data, build reports, and spot discrepancies
- Update and manage records within the CRM system
- Liaise with internal teams to resolve account or operational issues
- Identify opportunities to improve processes and reduce errors
- Support day-to-day operational tasks as required
What We're Looking For
- Strong attention to detail and a methodical, organised approach
- Confident working in Excel (formulas, lookups, basic reporting)
- Experience using CRM systems
- Good communication skills, both written and verbal
- Comfortable managing multiple accounts/tasks at once
- A proactive, problem-solving mindset
- Energy industry experience is a plus, but not essential — full training will be provided
Details
- Location: Office based in Menston, Ilkley — this is not a remote or hybrid role
- Type: Full-time, part-time / flexible considered
- Salary dependant on experience
If you're someone who enjoys structure, accuracy, and making processes work better, we'd love to hear from you.
Supplier Account Manager in Bradford employer: Avails Energy
Avails Energy is an excellent employer that fosters a supportive and collaborative work culture in the heart of Menston, Ilkley. With a strong emphasis on employee growth and development, we offer comprehensive training and opportunities for advancement within the energy sector. Our commitment to excellence ensures that you will thrive in a role where your attention to detail and problem-solving skills are valued, all while enjoying the benefits of a flexible working environment.
StudySmarter Expert Advice🤫
We think this is how you could land Supplier Account Manager in Bradford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Avails Energy. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Avails Energy before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Supplier Account Manager in Bradford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Avails Energy:Your cover letter is your chance to shine! Tell us why you want to work at Avails Energy specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Avails Energy!
How to prepare for a job interview at Avails Energy
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
