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- Tasks: Provide tech support, troubleshoot issues, and assist with hardware/software installations.
- Company: Join Avadian Credit Union, a dynamic workplace focused on innovation in IT.
- Benefits: Enjoy hybrid work options, competitive pay, and opportunities for professional growth.
- Why this job: Be part of a supportive team, enhance your tech skills, and make a real impact.
- Qualifications: 3-5 years of experience in IT support; relevant education or certifications required.
- Other info: Participate in on-call support and mentor junior technicians while enjoying a collaborative culture.
The predicted salary is between 28800 - 43200 £ per year.
This position will be hybrid and will be required to travel to Avadian facilities. The IT Support Technician will provide moderately complex technical assistance and support to Avadian employees. This position will help install, upgrade, and troubleshoot hardware and software systems.
Functions & Responsibilities
- Technical Support & Issue Resolution: Install and resolve technical issues with user PCs, laptops, tablets, printers, scanners, and mobile devices. Own moderately complex issues through resolution, escalating to appropriate support members/teams when necessary. Troubleshoot complex issues autonomously, referencing support Wiki and working independently to meet resolution deadlines. Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or provide technical assistance and support. Refer major hardware or software problems or defective products to vendors or technicians for service.
- User Assistance & Communication: Provide Tier II support to users via email, phone, chat, and ticketing systems, ensuring high-quality service. Proactively identify and resolve trends in technical issues, communicating findings to leadership and relevant teams. Maintain records of trouble tickets, daily data communication transactions, problems and remedial actions taken, and installation activities. Document technical resolutions, contribute to the support Wiki, and ensure up-to-date records of troubleshooting steps.
- Equipment Setup & Maintenance: Set up equipment for employee use. Perform or ensure proper installation of cables, operating systems, or appropriate software. Assist Information Technology team members when necessary. Create technical documentation and procedures for updating the Enterprise Knowledgebase.
- Additional Responsibilities: Participate in an on-call rotation for after-hours support, handling critical issues with minimal supervision. Assist with IT project implementations, system rollouts, and technology upgrades across the organization. Mentor and support junior IT technicians by providing assistance with troubleshooting to help develop their technical skills and confidence. Responsible for following all BSA/OFAC policies and procedures.
Other Expectations: Prompt and regular attendance is required. Perform other duties as assigned, including travel to remote branches.
Requirements
- Ability to demonstrate proactive approach to problem resolution, strong troubleshooting, and problem-solving skills.
- Effective communication skills and ability to relay information well in both written and verbal form.
- Ability to use logic and reasoning to identify complex problems; review related information and develop options and implement solutions.
- Good interpersonal interaction and able to work well with others.
- Ability to multi-task to address multiple and often conflicting priorities in a fast-paced environment.
- Possess exceptional organizational time management skills.
Experience: Three to five years of similar or related experience. Experience administrating systems and accounts for phone and video conferencing or installing A/V systems is a plus.
Education: (1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program.
Please note - submitting a resume does not guarantee any future action by Avadian Credit Union. Avadian Credit Union is an Equal Opportunity Employer.
Support Technician II | Full-Time employer: Avadian Credit Union
Contact Detail:
Avadian Credit Union Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Technician II | Full-Time
✨Tip Number 1
Familiarise yourself with common technical issues related to PCs, laptops, and mobile devices. Being able to discuss specific troubleshooting methods or solutions during your interview will demonstrate your proactive approach and problem-solving skills.
✨Tip Number 2
Brush up on your communication skills, especially in a technical context. Since you'll be providing Tier II support, practice explaining complex technical concepts in simple terms, as this will be crucial when assisting users.
✨Tip Number 3
Research Avadian Credit Union and their IT infrastructure. Understanding their systems and any recent technology upgrades can give you an edge in the interview, showing that you're genuinely interested in the role and the company.
✨Tip Number 4
Prepare examples of how you've mentored or supported junior technicians in the past. Highlighting your experience in developing others' skills will align well with the responsibilities of this position and showcase your leadership potential.
We think you need these skills to ace Support Technician II | Full-Time
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Support Technician II role. Focus on your technical support experience, troubleshooting skills, and any specific IT projects you've worked on.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your proactive approach to problem-solving. Mention specific examples of how you've successfully resolved technical issues in the past.
Highlight Communication Skills: Since effective communication is key for this role, emphasise your ability to relay information clearly. Provide examples of how you've communicated technical information to non-technical users in previous positions.
Showcase Relevant Experience: In your application, detail your experience with hardware and software installations, as well as any mentoring roles you've taken on. This will demonstrate your capability to handle the responsibilities outlined in the job description.
How to prepare for a job interview at Avadian Credit Union
✨Showcase Your Technical Skills
Be prepared to discuss your technical expertise in detail. Highlight your experience with troubleshooting hardware and software issues, as well as any specific tools or systems you've worked with. This will demonstrate your capability to handle the responsibilities of the Support Technician II role.
✨Communicate Clearly
Effective communication is key in this role. Practice explaining complex technical concepts in simple terms, as you may need to assist users who are not tech-savvy. During the interview, ensure you articulate your thoughts clearly and listen actively to the interviewer's questions.
✨Demonstrate Problem-Solving Abilities
Prepare examples of past experiences where you successfully resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your proactive approach and logical reasoning skills in problem resolution.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company and the role. Inquire about the team dynamics, ongoing projects, or how they measure success in the IT department. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.
