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- Tasks: Lead and support branch operations, ensuring a top-notch experience for members and staff.
- Company: Join Avadian Credit Union, a community-focused financial institution dedicated to member satisfaction.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for professional growth.
- Why this job: Be part of a vibrant team that values service, community, and personal development.
- Qualifications: Must have retail banking experience and a passion for sales and customer service.
- Other info: Weekend work required; great for those looking to gain leadership experience.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a service-oriented, energetic and driven leader to fill our Assistant Branch Experience Manager position for our Greystone branch. The Assistant Branch Experience Manager will assist the Branch Experience Manager with the overall operations of the branch. This employee will assume responsibility for the branch when the Branch Experience Manager is absent. In this position, the employee will utilize service skills to deliver a delightful member and staff experience.
Functions and Responsibilities:
- Manage branch staff in the absence of the manager.
- Coach, train, and hold staff accountable for using Avadian's Sales Flow Model.
- Ensure staff maintains a thorough knowledge of all Avadian products and services with the understanding of their features and benefits, as well as their processes, guidelines, and procedures.
- Provide consistent communication to staff regarding 90-day action plans, goals and objectives, secret shops, corporate initiatives, and training opportunities.
- Assess staff members in order to evaluate training comprehension, sales flow model confidence, and operational efficiencies.
- Ensure all staff has a thorough knowledge of Avadian's client relationship management system (CRM) including referrals, sales and contact events, phone logs, extended information, and reports.
- Work with the manager to develop, communicate, and implement branch sales goals and directives while maintaining a delightful branch experience.
- Serve as a liaison between the members and the Credit Union.
- Provide account information to members, and promote and cross-sell Credit Union products and services.
- Open accounts, resolve issues, and professionally handle the members within the Credit Union.
- Cross-sell Credit Union products and services, and follow all directives regarding branch reports and lead list.
- Actively learn, demonstrate, and foster the Avadian WHY statement in all actions and words.
- Represent and promote Avadian in the communities we serve.
- Perform other duties as assigned.
Requirements:
Basic Requirements:
- Significant financial service and sales experience is required.
- Must be proactive in maintaining member satisfaction and meeting member needs.
- Must demonstrate the ability to work under a sales goal or sales quota system, and to meet branch sales objectives.
- Must have excellent written and verbal skills, positive attitude, pleasant demeanor, decisiveness, and professionalism.
- Must work on weekends and serve in a relief capacity at other branches when needed.
Experience Required:
- One to three years of retail banking experience.
- Sales quota experience or sales management experience.
Education:
- High school education or GED.
Assistant Branch Experience Manager - Greystone| Full-Time employer: Avadian Credit Union
Contact Detail:
Avadian Credit Union Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Branch Experience Manager - Greystone| Full-Time
✨Tip Number 1
Familiarise yourself with Avadian's products and services. Understanding their features and benefits will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Avadian Credit Union. They can provide valuable insights into the company culture and expectations, which can give you an edge during the hiring process.
✨Tip Number 3
Prepare to discuss your experience in managing teams and meeting sales goals. Be ready to share specific examples that highlight your leadership skills and ability to drive results.
✨Tip Number 4
Showcase your customer service skills during any interactions with the hiring team. Since the role focuses on member satisfaction, demonstrating your commitment to excellent service can set you apart from other candidates.
We think you need these skills to ace Assistant Branch Experience Manager - Greystone| Full-Time
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in financial services and sales. Emphasise any leadership roles or responsibilities you've had, especially in retail banking.
Craft a Compelling Cover Letter: Write a cover letter that showcases your service-oriented attitude and ability to meet sales goals. Mention specific examples of how you've successfully managed teams or improved customer satisfaction in previous roles.
Highlight Relevant Skills: In your application, focus on your written and verbal communication skills, as well as your professionalism and positive attitude. These are key traits for the Assistant Branch Experience Manager role.
Show Enthusiasm for the Role: Express your passion for providing excellent member experiences and your commitment to the values of Avadian Credit Union. This can set you apart from other candidates.
How to prepare for a job interview at Avadian Credit Union
✨Showcase Your Leadership Skills
As an Assistant Branch Experience Manager, you'll need to demonstrate your ability to lead and manage staff. Prepare examples from your past experiences where you successfully coached or trained a team, highlighting your leadership style and how it contributed to achieving goals.
✨Understand the Products and Services
Familiarise yourself with Avadian's products and services before the interview. Be ready to discuss how you would ensure that staff are knowledgeable about these offerings and how you would promote them to members, showcasing your sales experience.
✨Emphasise Customer Service Excellence
Since this role focuses on delivering a delightful member experience, be prepared to share specific instances where you went above and beyond for customers. Highlight your proactive approach to maintaining member satisfaction and resolving issues.
✨Prepare for Sales Goal Discussions
Given the emphasis on meeting sales objectives, think of examples where you successfully met or exceeded sales targets in previous roles. Be ready to discuss your strategies for achieving sales goals and how you would motivate your team to do the same.
