AV Talent is working with one of the UK\'s leading AV & Building Services Technology company.
As the organisation transitions from a traditional AV Systems Integrator to a more complex Building Services Technology (Software, Networking, Security, AV, etc.) they are now looking for an experienced On Site AV Technician to provide corporate and events support.
You will play a pivotal role in shaping their client’s ongoing experience with the cutting‑edge technology they deliver. You will work at the client site, based in the London area.
The client is a high‑end corporate account.
Responsibilities
- Working as part of the Global AV break‑fix team
- Act as the client focal point for all day‑to‑day operational issues relating to the AV service and events for EMEA
- Escalate unresolved queries to the next level of support following client processes
- Track, route and redirect problems to correct resources
- Ensure proper recording, documentation and closure of tickets
- Provide first and second level handling of incidents/service requests within the client’s EMEA AV estate
- Proactively provide daily AV status updates for EMEA locations
- Perform proactive daily equipment checks where required
- Ensure all faults are resolved and AV maintenance and proactive checks are managed
- Liaise with service providers to organise reactive and proactive engineering on site across the EMEA AV estate
- Maintain effective liaison with the client on‑site and off‑site teams to understand and deliver their goals, company vision and requirements
- Update documentation to support new deployments and any new directives set by the client
- Provide client training and advisory on best practice
- Ensure compliance with all health and safety legislation
- Participate in training courses as required to ensure continuous progression
