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For Companies At a Glance
- Tasks: Manage customer enquiries, prepare quotes, and process orders for residential AV projects.
- Company: Award-winning AV distributor with a focus on quality and innovation.
- Benefits: Competitive salary, OTE bonus, and excellent training opportunities.
- Why this job: Join a dynamic team and make a real impact in the residential AV market.
- Qualifications: Experience in sales or customer service, strong communication skills, and attention to detail.
- Other info: Fast-paced environment with great career growth potential.
The Opportunity
Our client is looking for a proactive and customer-focused Internal Sales Executive to support their residential AV distribution business. In this role, you will manage inbound enquiries, prepare quotations, process orders, and provide high-quality support to residential integrators, installers, and specialist retailers. A key responsibility will be proactively chasing outstanding quotes and order updates to drive sales and deliver an exceptional customer experience. You will also work closely with the Field Sales team to support their residential accounts and ensure a smooth end-to-end customer journey.
Key Responsibilities
- Customer Enquiries & Support
- Act as the main point of contact for inbound enquiries from residential AV integrators, installers, and resellers.
- Provide product, pricing, and availability information tailored to residential applications.
- Deliver friendly, knowledgeable, and solution-oriented customer support.
- Prepare accurate and competitive quotations for residential AV projects.
- Process customer orders, ensuring all information is entered correctly into the CRM/ERP system.
- Proactively chase outstanding quotes to maximise conversion rates and identify new opportunities.
- Follow up on pending or delayed orders, keeping customers fully updated.
- Collaborate with purchasing and logistics teams to confirm stock levels, lead times, and delivery arrangements.
- Work closely with Field Sales Managers who focus on the residential market.
- Support them with account updates, quote preparation, product information, and customer follow-up.
- Provide insight into customer needs, project activity, and market trends within the residential AV sector.
- Build strong knowledge of the company's residential AV product portfolio, including networking, control systems, home cinema, audio, video distribution, and related technology.
- Stay updated on new products, promotions, and market developments specific to the residential channel.
- Maintain accurate and up-to-date customer, quote, and order records.
- Support reporting, CRM updates, and other administrative tasks as needed.
Based in Swindon, salary is £25k-£28k p.a. neg, do e. plus £12k OTE bonus/commission and benefits.
Your skills and Experience
- Essential:
- Experience in internal sales, customer service, order processing, or similar roles.
- Strong communication skills, both written and verbal.
- Excellent organisational skills with the ability to manage multiple tasks.
- High attention to detail and data accuracy.
- Comfortable using CRM/ERP systems and Microsoft Office tools.
- Experience in the AV, CI (custom installation), IT, or technology distribution environment.
- Familiarity with residential AV solutions (e.g., home cinema, audio distribution, networking, control systems).
Personal Attributes
- Highly proactive and confident in chasing quotes and order updates.
- Customer-centric with a positive, solutions-driven attitude.
- Strong team player who enjoys working collaboratively.
- Adaptable, enthusiastic, and effective in a fast-paced environment.
The Organisation
Our client is an award-winning AV distributor providing quality products into both Pro-AV and Custom Install (this role is for the Residential market) and who can offer excellent training and career opportunities.
The Recruiters
AV Jobs are specialists in providing a first-class recruitment service for professional sales and marketing people, engineers and managers throughout the UK and Europe.
Internal Sales Executive - Residential Audio Visual in Swindon employer: AV Jobs
Contact Detail:
AV Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Internal Sales Executive - Residential Audio Visual in Swindon
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This way, when you chat with them, you can show off your knowledge and enthusiasm for their residential AV solutions.
✨Tip Number 2
Practice your pitch! Prepare a quick summary of your experience and how it relates to the role. Be ready to explain how your skills in customer service and sales can help them drive those sales and enhance customer experiences.
✨Tip Number 3
Follow up after your interview! A simple thank-you email can go a long way. It shows you're proactive and genuinely interested in the position, which is exactly what they’re looking for in an Internal Sales Executive.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you nail that application and land the job. Plus, it’s a great way to stay updated on new opportunities in the AV sector.
We think you need these skills to ace Internal Sales Executive - Residential Audio Visual in Swindon
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in internal sales and customer service. We want to see how your skills align with the role of Internal Sales Executive in the residential AV sector.
Show Off Your Communication Skills: Since strong communication is key for this role, use clear and concise language in your application. We love seeing candidates who can express their thoughts effectively, both in writing and verbally.
Highlight Your Organisational Skills: Mention any experience you have with managing multiple tasks or using CRM/ERP systems. We appreciate candidates who can demonstrate their ability to stay organised and detail-oriented in a fast-paced environment.
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates!
How to prepare for a job interview at AV Jobs
✨Know Your Products Inside Out
Make sure you have a solid understanding of the residential AV product portfolio. Familiarise yourself with key products like home cinema systems, audio distribution, and networking solutions. This knowledge will help you answer questions confidently and demonstrate your expertise.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you've provided exceptional customer support. Highlight how you managed inquiries, processed orders, or followed up on quotes. This will showcase your proactive and customer-focused attitude, which is crucial for this role.
✨Be Ready to Discuss Sales Strategies
Think about how you would approach chasing outstanding quotes and following up on orders. Be prepared to share your strategies for maximising conversion rates and identifying new opportunities. This will show that you're not just reactive but also proactive in driving sales.
✨Demonstrate Team Collaboration
Since you'll be working closely with Field Sales Managers, be ready to discuss how you’ve successfully collaborated with teams in the past. Share specific examples of how you supported colleagues and contributed to a smooth customer journey, highlighting your team player mentality.
