Senior Operations Manager

This is an exciting opportunity for a Senior Operations Manager (Audiovisual) to work for a successful global company based in Surrey. This is a strategic leadership role responsible for overseeing the operational, technical, and commercial aspects of audiovisual service delivery. This position drives operational excellence, ensures high-quality service standards, and fosters strong customer and supplier relationships. You will lead a team to deliver exceptional audiovisual solutions, maintain compliance with industry standards, and drive business growth through strategic contract management and process optimisation.

Key Responsibilities:

• Strategic Oversight: Develop and implement operational strategies to enhance service delivery, efficiency, and profitability in audiovisual operations.
• Team Leadership: Lead, mentor, and manage a team of service professionals, fostering a culture of collaboration, accountability, and high performance.
• Customer Relationship Management: Serve as the senior point of contact for key clients, ensuring exceptional service, addressing complex inquiries, and resolving escalated issues.
• Contract Management: Oversee the negotiation, drafting, and execution of high-value customer contracts, ensuring alignment with business objectives and compliance with terms.
• Supplier and Vendor Management: Build and maintain strategic relationships with key suppliers, ensuring optimal terms, quality, and reliability of equipment and services.
• Accreditation and Compliance: Ensure adherence to industry standards and accreditations (e.g., AVIXA, CTS, or similar), driving continuous improvement in compliance processes.
• Preventative Maintenance Strategy: Oversee the development and execution of preventative maintenance programs to ensure equipment reliability and customer satisfaction.
• Process Optimisation: Streamline operational workflows, leveraging technology and best practices to improve efficiency and service quality.
• Risk Management: Oversee the preparation and review of Risk Assessments and Method Statements (RAMS) to ensure safe and compliant project delivery.
• Business Development Support: Collaborate with the CEO and sales teams to identify opportunities for growth, including new service offerings and market expansion.

Based in Surrey, Salary is circa £75k p.a. doe plus benefits.

Your skills and experience:

• Experience: Minimum of 7 years in the audio-visual industry, with at least 3 years in a senior management or leadership role.
• Technical Expertise: Deep knowledge of audio-visual systems, emerging technologies, and industry standards.
• Leadership Skills: Proven ability to lead, motivate, and develop high-performing teams in a fast-paced environment.
• Strategic Thinking: Strong ability to develop and execute operational strategies that align with business goals.
• Communication: Exceptional verbal and written communication skills for engaging with senior stakeholders, clients, and suppliers.
• Problem-Solving: Advanced ability to anticipate challenges, troubleshoot complex issues, and implement effective solutions.
• IT Proficiency: Familiarity with operational management software, CRM systems, and Microsoft Office Suite.
• Accreditations Knowledge: In-depth understanding of relevant industry accreditations (e.g., AVIXA, CTS, or similar) is highly desirable.
• Customer Focus: Strong commitment to delivering exceptional customer experiences and building long-term client relationships.

Key Competencies:

• Strategic leadership and decision-making
• Advanced organizational and time management skills
• Team building and cross-functional collaboration
• Proactive problem-solving and critical thinking
• Adaptability in a dynamic, fast-paced environment
• Ability to manage high-pressure situations and urgent client needs

Our client is a global communications and conferencing company who provide secure and compliant video and audio conferencing, event calls, audio-visual solutions and maintenance services. They pride themselves on long-term relationships with many financial blue-chip clients, where security and compliance are vital.

AV Jobs are the UK's No. 1 recruiter in the Audio Visual and complementary products marketplace, ensuring the best fit of client and candidate.