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For Companies At a Glance
- Tasks: Manage network incidents and ensure top-notch connectivity in high-demand environments.
- Company: Leading UK digital infrastructure provider trusted by major operators and government bodies.
- Benefits: Competitive salary, hands-on experience, and opportunities for professional growth.
- Why this job: Join a dynamic team keeping critical networks online in iconic locations.
- Qualifications: Experience in network troubleshooting and familiarity with Cisco or similar technologies.
- Other info: Exciting role with potential for career advancement in a fast-paced environment.
The predicted salary is between 40000 - 50000 £ per year.
A leading UK digital infrastructure provider, trusted by mobile operators, government bodies, and major real estate players, is looking for an experienced Operations Support Engineer to join their Network Support Team. This is a hands-on, high-impact role keeping some of the UK's most demanding wireless environments online, think major railway stations, landmark city districts, large-scale stadia, and national critical infrastructure.
What you'll be doing:
- Owning L2/L3 incident management end-to-end via BMC Helix, driving fault resolution across private 4G/5G, DAS, and enterprise Wi-Fi networks.
- Handling remote diagnostics and planned on-site work, managing problem root cause analysis, and supporting offshore NOC and field engineering teams.
- Working across monitoring platforms, CMDB maintenance, and vendor/MNO escalation management — all with a sharp eye on SLA performance and network availability.
What you'll bring:
- Strong network troubleshooting across telco, ISP, or MSP environments.
- Solid grounding in routing/switching, VLANs, VPNs, WLAN.
- Hands-on experience with Cisco, Meraki, Ruckus, Juniper or Ubiquiti.
- CCNA (or equivalent) + ITIL Foundation.
- Comfortable with ITSM tooling — ServiceNow, Remedy Helix, CMDB.
- Clear, confident communicator under pressure.
Desirable experience with Private LTE/5G, DAS systems, or UK security clearance eligibility.
Network Support Engineer – Private Mobile Networks in Worcester employer: Auxo Talent
Contact Detail:
Auxo Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Support Engineer – Private Mobile Networks in Worcester
✨Tip Number 1
Network your way to success! Reach out to professionals in the industry on LinkedIn or attend local tech meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for those tricky technical interviews! Brush up on your troubleshooting skills and be ready to demonstrate your knowledge of routing, switching, and network protocols. We recommend practicing with mock interviews to boost your confidence.
✨Tip Number 3
Showcase your hands-on experience! Whether it’s through a portfolio or discussing past projects, make sure to highlight your practical skills with Cisco, Meraki, or any relevant tech. We want to see how you’ve tackled real-world challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Let’s get you into that Network Support Engineer role!
We think you need these skills to ace Network Support Engineer – Private Mobile Networks in Worcester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Network Support Engineer role. Highlight your experience with L2/L3 incident management and any hands-on work you've done with Cisco, Meraki, or similar tech. We want to see how your skills match what we're looking for!
Show Off Your Troubleshooting Skills: In your application, don’t shy away from showcasing your network troubleshooting abilities. Give examples of how you've resolved issues in telco or ISP environments. We love seeing clear, confident communicators who can handle pressure!
Be Clear and Concise: When writing your cover letter, keep it clear and concise. We appreciate straightforward communication, so get to the point while still showing your enthusiasm for the role. Let us know why you’re excited about joining our team!
Apply Through Our Website: Finally, make sure to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Auxo Talent
✨Know Your Networks
Make sure you brush up on your knowledge of network troubleshooting, especially in telco, ISP, or MSP environments. Be ready to discuss your hands-on experience with Cisco, Meraki, Ruckus, and other relevant technologies. This will show that you’re not just familiar with the theory but can apply it in real-world scenarios.
✨Master the Tools
Familiarise yourself with ITSM tools like BMC Helix, ServiceNow, or Remedy. Since you'll be managing incidents and driving fault resolution, being able to speak confidently about these tools will demonstrate your readiness for the role. Maybe even prepare a couple of examples where you've used these tools effectively.
✨Communicate Clearly
As a Network Support Engineer, clear communication is key, especially under pressure. Practice explaining complex technical issues in simple terms. You might be asked to describe how you would handle a specific incident, so think through your approach and be ready to articulate it clearly.
✨Show Your Problem-Solving Skills
Prepare to discuss your experience with root cause analysis and how you've tackled challenging network issues in the past. Think of specific examples where you’ve successfully resolved incidents and improved network availability. This will highlight your proactive approach and ability to work under pressure.