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- Tasks: Deliver exceptional customer service while driving sales through cross-selling and upselling.
- Company: Join a leading health and wellness brand with a mission to improve lives.
- Benefits: Competitive salary, company bonus, gym membership, and flexible working hours.
- Why this job: Make a real impact by helping customers while growing your sales skills.
- Qualifications: Experience in customer service with a knack for sales and communication.
- Other info: Be part of a supportive team with a focus on work/life balance.
The predicted salary is between 25000 - 27000 £ per year.
This market leading health and wellness brand is looking to hire a commercially-minded Customer Service & Sales Executive to join a small team and help drive revenue growth through excellent customer care, proactive cross-selling and upselling, and building long-term customer value.
The role involves being part of a team that will be the first point of contact for customers across phone, email, live chat and review platforms, handling orders and enquiries while actively identifying opportunities to increase order value and lifetime customer revenue. This role blends outstanding customer service with a clear sales focus — turning helpful conversations into commercial outcomes without compromising the customer experience.
Key responsibilities:- Take and process customer orders accurately and efficiently.
- Proactively identify and execute cross-sell and upsell opportunities during customer interactions to increase Average Order Value (AOV) and Items Per Order (IPO).
- Convert enquiries into sales by recommending complementary products, bundles, subscriptions and promotions where appropriate.
- Set up and manage customer accounts.
- Build rapport and long-term relationships to drive repeat business and loyalty.
- Manage returns and credits promptly while seeking opportunities to retain the customer (e.g., exchanges or alternative products).
- Refer complex or clinical queries to our internal Nutritional Therapist and follow up to ensure customer satisfaction and, where appropriate, sales conversion.
- Support commercial activity around product launches and promotional campaigns.
- Provide light systems admin and occasional testing support for new sales features (secondary to the sales/customer focus).
- Proven experience in a customer-facing role with a strong track record of cross-selling or upselling (tele-sales, retail, e-commerce or subscription services preferred).
- Confident, persuasive communicator with excellent verbal and written skills.
- Comfortable working to commercial KPIs (conversion, AOV, retention) and keen to contribute to team sales targets.
- Customer-first mindset — you exceed expectations while identifying commercial opportunities in every interaction.
- Highly organised, numerate and detail-oriented.
- Competent with order/CRM systems (experience with SAP Business One and Magento desirable) and happy to learn new tools.
- Team player who supports colleagues and collaborates with marketing, product and clinical teams.
- £25-27K per annum depending on experience
- Company bonus
- Option to buy and sell holiday
- Gym membership
- Flexi time
- Cycle to work scheme
- Lots more!
This is a fantastic opportunity to be part of something with a bigger life purpose while maintaining a good work/life balance.
Customer Service & Sales Executive in Worcester employer: Auxo Talent
Contact Detail:
Auxo Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Sales Executive in Worcester
✨Tip Number 1
Get to know the company inside out! Research their products, values, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your sales pitch! Think about how you can turn a simple customer query into a sales opportunity. Role-play with a friend or in front of the mirror to build your confidence in upselling and cross-selling.
✨Tip Number 3
Be ready to showcase your customer-first mindset. During interviews, share examples of how you've gone above and beyond for customers in the past. This will highlight your ability to balance excellent service with driving sales.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team. Let’s get you that job!
We think you need these skills to ace Customer Service & Sales Executive in Worcester
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer-facing roles. We want to see how you've gone above and beyond for customers in the past, especially when it comes to cross-selling or upselling.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences that relate to the role.
Tailor Your Application: Don’t just send a generic application! We love it when candidates tailor their applications to our specific job description. Mention how your background aligns with our focus on customer care and sales.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Auxo Talent
✨Know the Product Inside Out
Before your interview, make sure you’re familiar with the health and wellness products offered by the company. Understanding their features, benefits, and how they can be cross-sold or upsold will give you a significant edge during the conversation.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve successfully handled customer queries or turned a challenging situation into a positive outcome. Highlighting your ability to build rapport and maintain a customer-first mindset will resonate well with the interviewers.
✨Demonstrate Sales Acumen
Be ready to discuss specific instances where you’ve achieved sales targets through upselling or cross-selling. Use metrics to back up your claims, such as increased Average Order Value (AOV) or successful conversion rates, to show that you understand the commercial side of customer service.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, sales targets, and how success is measured in the role. This not only shows your interest in the position but also gives you a chance to assess if the company culture aligns with your values.
